Austin, Texas
•
Today
Act as primary liaison between client stakeholders, onsite team, and offshore India team to ensure seamless communication, requirement gathering, and project alignment in the onsite-offshore model.Lead migration planning from Call Center CRM (voice-focused) to Contact Center CRM (omnichannel: voice, chat, email, social), including gap analysis, data mapping, configuration, testing, and go-live.Coordinate daily stand-ups, status updates, issue resolution, and feedback loops; manage expectations,
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Depends on Experience
















