Position Overview We are seeking a SeniorServiceNowTechnical Consultant to lead a complex ITSM modernization engagement for a credit union client. This role requires deepServiceNowexpertise, strong client-facing skills, and the ability to design and implement scalable ITSM solutions while aligning with OOTB best practices and business requirements. Key Responsibilities Solution Design & Architecture Design Service Mapping architecture for 20+ Tier 1 applications, including SLA dashboards and s