Boston, Massachusetts
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Today
Key Responsibilities Team Leadership & Operations Daily Triage & Escalation: Serve as the primary escalation point for Level 2 technicians; monitor queue health and coordinate the triage of high-priority clinical and administrative incidentsPerformance Management: Mentor a team of Desktop Support technicians, conducting regular 1-on-1s, technical skill assessments, and providing guidance on professional developmentContingency & Incident Management: Assist in executing desktop support contingenc
Easy Apply
Full-time
72000+














