Job#: 3054009 Job Description: Position: Data/Business Analyst
Location: Charlotte, NC
- 4x/week onsite, 1x/week remote
Duration: 12+ months
Qualifications:RequirementsCritical thinker/naturally inquisitive mindsetAbility to analyze data via ExcelPivot tables, V/X-look ups, etc.SQLClear written and oral communication Nice-to-Have GIS, field knowledge or knowledge of how construction worksMicroStrategyJob Description: This Analyst will join a small, agile team consisting of leadership and 3 analysts responsible for the end-to-end Serviceability lifecycle process. The role will focus on analyzing location serviceability data to identify root causes, resolve escalations, and improve business processes through data-driven insights. Responsibilities include 50% serviceability escalation research, 25% testing, and 25% requirements documentation, utilizing SQL, MicroStrategy, and advanced Excel skills, including complex, multi-layered pivot table analysis. The analyst will perform deep-dive process investigations to determine why specific addresses are not serviceable, identify patterns and trends within large datasets, and translate findings into actionable business requirements for new features and enhancements. This includes helping define the logic used by internal tools that determine serviceability outcomes for customers and agents. The ideal candidate is inquisitive, analytical, process-oriented, detail-focused, and possesses strong written communication skills, with the ability to manipulate and interpret complex data, document requirements clearly, and adapt quickly to evolving business priorities within a collaborative and highly empowered team environment.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
Never miss an opportunity! Create an alert based on the job you applied for.
