Charlotte, North Carolina
•
Today
We are seeking a highly experienced Gen AI Architect with deep expertise in cloud-based contact center platforms to lead the design and implementation of next-generation customer engagement solutions for a leading banking client. This role will focus on building intelligent, scalable, and secure CCaaS platforms using Amazon Connect on Amazon Web Services, enhanced with Generative AI capabilities to transform customer experience. Key ResponsibilitiesArchitecture & DesignDesign end-to-end CCaaS ar
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Depends on Experience

















