Position Tittle: ServiceNow Lead Developer/Administrator
Location: Remote
Duration: Long Term
Job Details:
Preferred / Years
Industry and project experience with ServiceNow – 8 years
ServiceNow System Administrator and/or and Implementation Specialist certification – 5 years
Technical Documentation including Technical Design, Implementation, and Configuration Plans – 5 years
Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB – 5 years
Technical knowledge is highly desirable in programming e.g. Java, JavaScript, SQL, etc. – 3 years
Minimum Requirements:
Required / Years
Hands-on ServiceNow development, customization, administration experience in ITSM, ITOM, S AM, ITBM and/or equivalent – 8 years
Experienced in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices – 5 years
Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc. – 5 years
Designed, Developed, and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant technologies – 5 years
Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff – 4 years
DESCRIPTION OF SERVICE
The ServiceNow lead developer/administrator will lead end to end ServiceNow implementation at DFPS. The technical lead/developer will also act as ServiceNow Administrator.
This role is also responsible for the following:
As a lead developer of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables
ServiceNow Certified System Administrator (CSA) and ServiceNow Implementation certification.
Experienced in ServiceNow implementations which span ITIL, ITSM and security/regulatory disciplines
Leverage knowledge and experience to deliver end-to-end automated solutions which include:
User Provisioning process that integrates with internal and external systems
Technical implementation of IT Infrastructure Library (ITIL) processes
Workflow customization
Ticketing
Process automation
Report development
Dashboard creation
System configurations
Experience designing enterprise-scale ServiceNow architecture across ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, SecOps, IRM/GRC, SPM, and HRSD.
Strong expertise with Common Service Data Model (CSDM), CMDB governance, and Service Graph Connector architecture.
Lead executive and stakeholder discussions regarding architecture decisions, risks, scalability, and modernization opportunities.
Implement DevSecOps, CI/CD, ATF (Automated Test Framework), Source Control, and release governance practices.
Define enterprise CMDB and CSDM strategy and ensure data quality across supported environments.
Provide technical leadership for cloud, identity management, security, and enterprise integrations.
Lead Developer in 5 or more end to end ServiceNow implementation projects
Expert knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services, ServiceNow Discovery, Service Mapping, and Discovery using Service Graph Connectors
Experience in designing and developing integration with application in place that are custom built and COTS and SaaS products
Participate in process flow analysis and process redesign sessions
Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
Knowledge of scripting language, including JavaScript
Experience working with remote teams
Share best practices and be consultative throughout the technical design and implementation of the project
Experience establishing ServiceNow governance frameworks, architecture standards, and platform operating models.
Expert-level JavaScript, Script Includes Business Rules, Flow Designer, Integration Hub, and scoped application development.
Experience implementing ATF, CI/CD pipelines, source control integration, automated deployments, and DevOps processes.
Enterprise integration architecture experience using REST, SOAP, APIs, Azure Integration Services, and event-driven integrations.
Experience with Azure, Entra ID (Azure AD), Identity Governance, MFA, SSO, RBAC, and enterprise security integrations.
Knowledge of platform performance tuning, instance health, scalability, and upgrade management.
Never miss an opportunity! Create an alert based on the job you applied for.