This role focuses on providing front-line IT support, primarily for Windows systems, within a service desk environment. The individual will engage directly with users, resolving Tier 1 and some Tier 2 support calls, and will handle a variety of IT issues related to desktops, monitors, and printers. This position is 100% onsite, allowing for daily customer interaction and the opportunity to work with various IT systems, including O365. Key Responsibilities: Provide front-line IT support for Windo