ResponsibilitiesManage incident management bridge calls with support teams, on-call support application teams and management. Manage, escalate, status, and assist, coordinating repair efforts for non-major and major incidents (P1 P4).Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycleTrack and document incident updates in real timeSince Major incidents are highly escalated cases, handling with presence of mind and innovatio