Systems Reliability Team Manager

Job Summary

We are seeking a strategic and technically minded leader to oversee product management and SDLC operations for the Pension Administration System (PAS) within the Journey Experience (JX) organization. This role leads a team of seven professionals responsible for translating business needs into clear technology requirements, resolving production and data incidents, and ensuring the reliability and continuous improvement of a critical digital platform. The Manager will set priorities for technology delivery and guide the long-term evolution of the PAS ecosystem through platform roadmap development, portfolio coordination, vendor strategy, and alignment with policy and compliance standards. This role plays a key part in enabling stable, high-quality digital capabilities that support member experiences and operational excellence. Experience with pension or retirement administration systems is preferred but not required.

Engagement details

• Schedule: Hours 8AM to 5PM.
• Location: Hybrid preferred local consultant residing in Oakland, CA. Currently 2 days in office.
• Visa Requirements: H1B and other visa types are accepted as long as no sponsorship is needed.
• Start Date: based on when ideal candidates are identified

Required Qualifications

• Bachelor’s or equivalent. Portfolio and policy governance experience across systems; able to translate strategy into standards and accountability. 
• Product Development Professional category with higher level of expertise, with a preference for candidates who have 7+ years of relevant experience.

Required Skills

• Reliability/platform roadmap aligned to enterprise strategy and funding. 
• Policy enforcement for change, release, and incident management. 
• Availability, performance, and KPI targets with accountability. 
• Vendor strategy and contract performance for core platforms. 
• Product strategy that delivers continue process and system improvements. 
• Core systems and platform concepts (APIs, messaging, data stores, environments, release mgmt) across teams. 
• Incident management practices and post-incident learning. 
• Observability tooling (logs, metrics, traces) and alert tuning. 
• Change/configuration management aligned to policy and audit needs. 
• CI/CD pipelines and deployment automation appropriate to risk level. 
• Security basics and vulnerability remediation. 
• Documentation standards including runbooks, diagrams, and KB entries. 
• Cross-team communication with Design, Capabilities, and QC to coordinate delivery.