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Jacksonville, Florida

•

Today

Software Guidance & Assistance, Inc., (SGA), is searching for a Genesys Development Lead for a contract assignment with one of our premier Healthcare Services clients in Jacksonville, FL. ( Hybrid schedule, 2-3 days in Jacksonville Office) Responsibilities : Drive the architecture, development, migration, and optimization of Genesys Cloud IVR solutions. Lead development efforts, mentor teams, and ensure best practices in IVR call flow engineering, outbound campaigns, and CRM integrations. L

Contract

USD 60.00 - 65.00 per hour

Senior Genesys Cloud Solutions Architect

Remote

•

Today

Role Summary This remote role requires a highly experienced Solution Design & Configuration Subject Matter Expert (SME) with Tier IV-level proficiency in designing and configuring Audiocare solutions within Genesys Cloud Contact Center platforms. The candidate will collaborate with stakeholders to implement secure, scalable, and reliable contact center architecture, ensuring optimal platform performance and integration. This position involves leading technical design efforts, configuring core f

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Contract, Third Party

Depends on Experience

Genesys Developer

Jacksonville, Florida

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Today

Position: Genesys Developer Location: Jacksonville, Florida and Remote only in Eastern and Central Coast Duration: Contract Job ID: 177380 Pay Range: $60.50/Hr-67.50/Hr Job Overview: We are seeking a skilled Genesys Developer/Engineer to join our team. The ideal candidate will have extensive experience with Genesys Cloud, implementation, and deployment, as well as expertise in IVR/Call Flow design and configuration. This role will support a major Genesys call center implementation and conta

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Full-time

USD 177,380.00 per year

Genesys IVR Developer

Jacksonville, Florida

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Today

JOB TITLE: Genesys IVR Developer JOB LOCATION: Remote, but perfer Jacksonville, FL WAGE RANGE*: 60 - 68/ hour must be W2 JOB NUMBER: 20244 REQUIRED EXPERIENCE: 8+ years of experience in Genesys IVR development with Genesys Cloud expertise. Genesys Cloud Certified Professional certification. Experience integrating Genesys Cloud with enterprise CRM systems such as Salesforce, Microsoft Dynamics 365, and other platforms. Strong understanding of AI-driven customer interactions, including speech

Full-time

USD 60.00 - 68.00 per hour

Senior Business Systems Analyst - Genesys Cloud CX

Remote

•

Today

Job role: Senior Business Systems Analyst Preferred Locations: Akron, OH 44308, Charlotte, NC 28280, Chicago, IL 60606, Columbus, OH 43219, Addison, TX 75001, Farmers Branch, TX 75254 , Detroit, MI 48226, Minnetonka, MN 55305 Remote is fine Duration: 6 months Overview We are seeking a highly skilled Business Systems Analyst to serve as a key liaison between business partners, technology teams, and stakeholders. This role is responsible for gathering and documenting business requirements, advisi

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Contract

Depends on Experience

Genesys Cloud Developer

Remote

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17d ago

Job Title: Genesys Cloud DeveloperLocation: Remote (US)Experience: 5+ Years Job SummaryWe are seeking an experienced Genesys Cloud Developer to support enhancements, integrations, operational support, and break-fix activities within an enterprise contact center environment. The ideal candidate will have strong hands-on expertise in Genesys Cloud CX, Architect flows, bot development, REST API integrations, and troubleshooting complex routing and platform issues. Key ResponsibilitiesDesign, config

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Contract

50 - 55

Genesys Engineer : Remote Role : W2

Remote

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6d ago

Title: Genesys Engineer Location: Remote Role Job Type: Contract Role JOB DESCRIPTION: 3+ years of experience with Genesys Cloud administration and engineeringStrong hands-on experience with Architect inbound flows and common modulesExperience building and supporting Genesys Cloud ScriptsExperience developing and troubleshooting Data ActionsExperience working with REST APIs and third-party integrationsUnderstanding of contact center routing concepts, queues, skills, and user managementExperienc

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Contract

Depends on Experience

Call Center Systems Analyst Genesys Cloud & Amazon Connect

Remote

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15d ago

Visa: USC Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 58 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experience with: Genesys Cloud Amazon Connect IVR technologies Experience with contact c

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Contract

Genesys Developer

Remote

•

Today

Job DescriptionRoles and ResponsibilitiesDesign, develop, and maintain IVR applications and call routing solutions using Genesys Architect.Lead and support contact center migrations to Genesys Cloud CX, including configuration, enablement, and post-migration support.Implement and support AI-driven customer engagement solutions, including virtual agents and chatbots.Integrate Genesys Cloud CX with enterprise applications and CRM systems.Collaborate with business stakeholders, internal teams, OEMs

Full-time

Depends on Experience

Genesys Cloud Architecture

Remote

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7d ago

Job Title: Genesys Cloud Architecture Location: Remote Soft Skills requirements Excellent communication and conversation skills (Verbal and Written)Good documentation skillsGood working knowledge of MS OFFICE (Including MS Project and Visio)Should have good customer handling skillsCertification requirements: Google Cloud Platform (Mandatory)ITIL Foundation (Preferred)Skills required Experience in migrating contact centres to Genesys Cloud CX. Should be Hands on in Genesys Cloud enablement, conf

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Contract, Third Party

Depends on Experience

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