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Jersey City, New Jersey

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Today

A client of Innova Solutions is immediately hiring for a Java developer with Genesys/IVR. Position type: Contract Duration: 12 Months Location: Jersey City, NJ Position Summary As a Software Engineer/feature lead on our team, you will work alongside highly talented IVR developers who are passionate about delivering innovative, reliable, and scalable self-service solutions for the contact center. In this role, you will design, develop, test, and support IVR applications operating in a modern C

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Contract

Depends on Experience

Genesys Cloud Developer

Remote

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15d ago

Job Title: Genesys Cloud DeveloperLocation: Remote (US)Experience: 5+ Years Job SummaryWe are seeking an experienced Genesys Cloud Developer to support enhancements, integrations, operational support, and break-fix activities within an enterprise contact center environment. The ideal candidate will have strong hands-on expertise in Genesys Cloud CX, Architect flows, bot development, REST API integrations, and troubleshooting complex routing and platform issues. Key ResponsibilitiesDesign, config

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Contract

50 - 55

CCaaS Service Solutions Architect (NiCE)

Remote

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7d ago

Core Responsibilities Bridge Business requirements and technical realities by designing and implementing a scalable NiCE CXone MPower cloud-based Contact Center (CCaaS - Contact Center as a Service ) environment. Lead end-to-end architecture, from pre-sales scoping to deployment, specializing in integrations, IVR, routing logic, and Advanced AI technologies. Core responsibilities include but are not limited to: Solution Design including call routing, omnichannel solution, and WFM.Pre-Sales & Co

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Full-time

110,000 - 125000

Call Center Systems Analyst Genesys Cloud & Amazon Connect

Remote

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13d ago

Visa: USC Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 58 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experience with: Genesys Cloud Amazon Connect IVR technologies Experience with contact c

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Contract

Senior Business Analyst

Remote

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18d ago

Title: Business Analyst (Senior & Mid-level) Location: Remote Hire Type: Contract Job Description: Job Summary: We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and opera

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Contract

Depends on Experience

Genesys Developer

Remote

•

Today

Job DescriptionRoles and ResponsibilitiesDesign, develop, and maintain IVR applications and call routing solutions using Genesys Architect.Lead and support contact center migrations to Genesys Cloud CX, including configuration, enablement, and post-migration support.Implement and support AI-driven customer engagement solutions, including virtual agents and chatbots.Integrate Genesys Cloud CX with enterprise applications and CRM systems.Collaborate with business stakeholders, internal teams, OEMs

Full-time

Depends on Experience

Software Engineer

Remote or Boston, Massachusetts

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Today

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance heal

Full-time

USD 72,800.00 - 130,000.00 per year

Kore.ai Developer

Remote

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Today

Position: Kore.ai Developer Location : Remote Required Skills Kore.ai Bot DevelopmentDesign, develop, and deploy conversational bots using the Kore.ai XO Platform (Dialog Tasks, Node Flows, NLP configuration, BotKit SDK, Webhooks, Event Handlers).Build and configure conversational flows, entities, intents, tasks, and dialog orchestration.Develop custom server-side logic for bots using Python or Java, including fulfillment scripts, API integrations, and middleware logic.Optimize NLP performance b

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Contract, Third Party

$70 - $75

Java Developer

Remote

•

Today

This position is for a Java Developer who will support implementation of Okta authentication for multiple applications and systems on the ESA V program. ESA V is an IT applications and infrastructure services program supporting several customers within the Department of Justice (DOJ), including the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). The program provides a range of IT services, including software application support, enterprise infrastructure support, service desk, ITSM, d

Full-time

USD 107,900.00 - 195,050.00 per year

Kore.ai Developer

Remote

•

Today

Hello, We have an opening for the role mentioned below. Please review the job description and let me know if it aligns with your experience and interests. If so, kindly share your updated resume. Thank you. Position: Kore.ai Developer Location: Remote Note: Candidate must do proper coding during interview. Client facing role, communication and client handling on day o day basis is mandatory Position Overview We are seeking a skilled Kore.ai Developer with strong handson

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Contract, Third Party

Depends on Experience

Genesys Cloud Architecture

Remote

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5d ago

Job Title: Genesys Cloud Architecture Location: Remote Soft Skills requirements Excellent communication and conversation skills (Verbal and Written)Good documentation skillsGood working knowledge of MS OFFICE (Including MS Project and Visio)Should have good customer handling skillsCertification requirements: Google Cloud Platform (Mandatory)ITIL Foundation (Preferred)Skills required Experience in migrating contact centres to Genesys Cloud CX. Should be Hands on in Genesys Cloud enablement, conf

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Third Party, Contract

Depends on Experience

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