Overview: The Tier 1 Helpdesk Technician provides front-line technical support to end users in a fast-paced Windows-based environment. This role is responsible for addressing incoming support requests, resolving common technical issues, and escalating more complex problems to higher-tier teams. The ideal candidate delivers excellent customer service, communicates clearly, and demonstrates a strong willingness to learn. Key Responsibilities: Serve as the first point of contact for end-user techni