job summary: This role will troubleshoot and resolve technical issues. Must be a Wisconsin resident prior to starting. Local candidates strongly preferred. Position status is subject to change. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required. Success in this role will require the ability to provide excellent customer service so that callers feel heard, supported, and walk away glad they contacted the service desk regardl