We are looking for Senior ServiceNow Platform Lead for our client in Raritan, NJ
Job Title: Senior ServiceNow Platform Lead
Job Location: Raritan, NJ
Job Type: Contract
Pay Range: $51.00hr - $56.00hr
Job Overview:
The ServiceNow Platform Lead requires a minimum of 10+ years of relevant ServiceNow experience, with at least 15 years of total IT experience in ServiceNow operations. The candidate will be responsible for leading ServiceNow operations, supporting system architecture, managing technical development, and guiding stakeholders on ServiceNow solutions and best practices.
Responsibilities:
- Handle escalations, participate in escalation meetings, and maintain a solution-oriented approach in decision-making.
- Consult and guide the organization on best practices and solutions for new requirements, problem statements, and the ServiceNow roadmap.
- Manage a team of ServiceNow resources working remotely and across different time zones.
- Support the implementation, administration, configuration, and development of the ServiceNow tool.
- Perform extensive scripting, tool configuration, design work, technical configuration, and deployment within ServiceNow.
- Develop on the ServiceNow platform, including creating and customizing core applications such as Incident, Problem, Change, Service Catalog, and workflows.
- Implement system/process automation (Orchestration) and system integrations using web services and web-based technologies such as XML, HTML, AJAX, CSS, HTTP, and REST/SOAP.
- Utilize programming languages including JavaScript, CSS, HTML/HTML5, or AngularJS for ServiceNow development.
- Participate in ServiceNow development using Agile/Scrum methodology.
- Communicate fluently with client stakeholders.
- Administer a ServiceNow instance, including delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of existing solutions requiring revisions.
Preferred Skills:
- Understanding of Configuration Management as it relates to ITIL.
- Experience in new ServiceNow scoped applications, Virtual Agent, Performance Analytics, Automated Test Framework (ATF), Predictive Intelligence, Agent Workspace, and Mobile app.
- Web Services Integration experience using SOAP, REST, JSON, and JDBC.
- Experience implementing systems using the Agile/Scrum methodology.
- Fundamental knowledge of networking including TCP/IP ports, firewalls, network protocols, and IP networks.
- Strong communication, presentation, and writing skills.
- Excellent troubleshooting skills with the ability to demonstrate influence in a consultative fashion to stakeholders and team members.
- Minimum ServiceNow CSA or CIS certification.
- ITIL certification, CIS, CAD, or CTA ServiceNow certification is an advantage.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
