3 results (2 new)
No location provided
•
Today
We are looking for an experienced Product Owner with strong Genesys expertise to lead the development and enhancement of contact center solutions. The ideal candidate will work closely with business stakeholders, engineering teams, and UX to deliver high-quality customer experience solutions using Genesys Cloud / Genesys Engage.
Easy Apply
Third Party
Remote
•
Today
Product Owner (Genesys) Remote (USA) Infosys/BCBS Roadmap Leadership: Own the Genesys Cloud/Engage product roadmap, translating CX business goals into prioritized technical backlogs. Lead sprint ceremonies and define clear user stories for IVR, ACD, and omnichannel routing features. Bridge the gap between business requirements and technical delivery to ensure seamless contact center operations. Oversee integrations for AI bots, WEM, and SIP services while maintaining platform stability. Use Gene
Easy Apply
Contract
$50 - $60
Remote
•
4d ago
NO THIRD PARTY / NO AGENCIES / NO VISA CANDIDATES IVR PRODUCT OWNER with UX experience Job Description: Serve as Product Owner for IVR Applications that supports CLIENT Global Customer Service and Operations Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies Own the creative process of generating, developing, and curating new ideas, determining whi
Easy Apply
Contract
Depends on Experience
