Remote or Kansas City, Missouri
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Today
RESPONSIBILITIES: Kforce is looking for a Zendesk Platform Optimization Specialist for a remote, short-term contract opportunity. Responsibilities: * Conduct a comprehensive review of Wave's Zendesk configuration, including workflows, automations, triggers, macros, and ticket lifecycle management * Evaluate queue structure, routing logic, and ticket categorization to ensure they support efficient case management and operational visibility * Identify configuration gaps or inefficiencies contribu
Contract
$55 - $60 hourly














