Remote or Texas
•
2d ago
Act as the primary technical point of contact for customers, handling inquiries with professionalism and ownership.Deliver best-in-class technical support and troubleshooting, resolving issues quickly and effectively within agreed SLA's.Collaborate closely with Professional Services to plan and execute field upgrades or patches when needed.Engage with Product R&D teams for in-depth technical analysis and long-term solutions. Create and maintain clear, high-quality knowledge base articles for bot
Full-time













