Top 3 must have''s: o Hands-on support experience across diverse laboratory computing systems, including robotic, imaging, and chromatography acquisition and analysis systems, as well as high-throughput label printers and barcode scanners. o Disciplined ITIL-based approach to ticket documentation and knowledge management, with consistent, accurate note capture and active contribution to a shared knowledge base. o Experience as a change owner in a regulated (GxP preferred) environment, with the