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Change Manager/ITSM Consultant

eCom Solutions, Inc.

San Francisco, California • Today

Easy Apply

Third Party, Contract

70 - 80

Change Management & Communications Manager - ERP / M&A Transformation

NTT DATA Americas, Inc

Remote • 13d ago

Easy Apply

Contract

$55 - $62

Sr. ServiceNow Developer - ITSM

V-Soft Consulting Group, Inc

Remote • 7d ago

Easy Apply

Third Party, Contract

$80 - $95

Senior Change Management, Training & Technology Consultant

Brillfy Technology

Remote • Yesterday

Easy Apply

Full-time

60 - 63

Salesforce Consultant, Change Management

NeuraFlash, Part of Accenture

Remote • Today

Full-time

USD 94,400.00 per year

ITSM Service Delivery Manager

ICS Global Soft, Inc.

Remote • Yesterday

Easy Apply

Full-time

Depends on Experience

Senior Azure Consultant

Vaco by Highspring

Remote • 4d ago

Easy Apply

Contract

$78

ServiceNow Engagement Manager - Remote Role

NTT DATA Americas, Inc

Remote • 15d ago

Easy Apply

Third Party, Contract

$100

AI Principal Technical Consultant (ServiceNow AI)

Vaco by Highspring

Remote • 13d ago

Easy Apply

Contract

$175

ServiceNow ITAM Project Manager

Pristinno Technology LLC

Remote • Today

Easy Apply

Full-time

Depends on Experience

ServiceNow Sr. Developer/Technical Consultant

iPeople Infosystems LLC

Remote • 7d ago

Easy Apply

Full-time

Depends on Experience

ITSM / CMDB / ServiceNow Analyst

Feuji Inc

Remote • 7d ago

Easy Apply

Contract

20 - 30

Atlassian Platform & ITSM Engineer - SDLCNext

Optima Global Solutions

Remote • 25d ago

Easy Apply

Contract

$75 - $80

ServiceNow Consultant - REMOTE

NTT DATA Americas, Inc

Remote • 8d ago

Easy Apply

Third Party, Contract

Depends on Experience

ServiceNow AI Consultant

Sunrise Systems, Inc.

Remote • Today

Easy Apply

Contract

$70 - $100

IT Service Transformation Consultant

IBM

Burlingame, California • Today

Full-time

Trinium TMS Consultant / Specialist

Eliassen Group

San Rafael, California • Today

Contract

Solutions Engineer, ITSM

Atlassian Inc.

Remote or San Francisco, California • Today

Full-time

USD 137,703.00 - 179,779.00 per year

ServiceNow ITSM Developer

CACI International, Inc.

Remote • Today

Full-time

USD 75,200.00 - 158,100.00 per year

IT Systems Management Analyst

Luxoft

Remote • Today

Full-time

IBM InfoSphere (CDC) Change Data Capture Consultant

ProCorp Systems Inc.

Remote • 20d ago

Easy Apply

Third Party, Contract

Depends on Experience

Project Manager/Sr. Consultant

Robert Half

Remote or Cambridge, Massachusetts • Today

Easy Apply

Contract

USD 59.38 - 68.75 per hour

Project Manager/Sr. Consultant

Robert Half

Remote or Cincinnati, Ohio • Today

Easy Apply

Contract

USD 65.00 - 80.00 per hour

ITSM Project Manager

SAIC

Remote • Yesterday

Full-time

USD 60,001.00 - 100,000.00 per year

ServiceNow ITSM / CMDB Engineer

Calance

Remote • Today

Contract

75-90/hr

FIS Integrity TMS Consultant

Seneca Resources, LLC

Remote • 22d ago

Easy Apply

Contract

100 - 110

Engineering Architect / Consultant - iCSM Transformation Program || Remote

IT First Source

Remote • 21d ago

Easy Apply

Contract

Depends on Experience

SAP Information Lifecycle Management (ILM) Consultant

Miracle Software Systems, Inc.

Remote • Today

Easy Apply

Contract, Third Party

$70 - $80

Oracle OTM Consultant

SVK Technology Solutions

Remote or Hybrid in Arkansas • Today

Easy Apply

Contract, Third Party

Oracle SCM Manufacturing Consultant

MethodHub

Remote • 5d ago

Easy Apply

Contract, Third Party

Depends on Experience

Job Details

Skills

Change Management
IT Service Management
Medical Devices
Organizational Development
Stakeholder Management
Organizational Change Management
Business Transformation
Clinical Research
GMP
GxP
Pharmaceutics
Requirements Management
Stakeholder Engagement
Gap Analysis
Business Analysis
Business Process
JIRA
Life Sciences

Summary

Job Title: ITSM/Change Manager
Location: San Francisco, CA (SFO)
Job Type: Contract

Job Description

We are looking for an experienced ITSM/ Change Manager with Life Sciences experience for a high-priority opportunity based in San Francisco, CA. The ideal candidate will have a strong combination of Business Analysis, Change Management, and Life Sciences domain expertise, along with an IT or technical background.

The candidate should have experience supporting technology implementations, business transformation initiatives, process improvements, and organizational change programs within the Life Sciences industry.

Key Responsibilities

Gather, analyze, and document business requirements, functional specifications, and business processes.
Conduct stakeholder interviews, workshops, and requirement-gathering sessions to identify business needs and transformation opportunities.
Develop business process maps, workflows, gap analyses, and impact assessments.
Lead and support change management activities for technology implementations and digital transformation initiatives.
Develop change management strategies, communication plans, stakeholder engagement plans, and training materials.
Assess organizational readiness and identify potential risks and resistance to change.
Collaborate with business stakeholders, IT teams, project managers, and technical teams to ensure successful project delivery.
Support User Acceptance Testing (UAT), test planning, issue tracking, and implementation activities.
Monitor adoption, evaluate change effectiveness, and recommend improvements to business processes.
Ensure alignment with applicable Life Sciences industry processes, quality standards, and regulatory requirements.

Required Skills and Qualifications

Strong experience in Business Analysis (BA) and requirements management.
Hands-on experience in Change Management (CM), including stakeholder engagement, communications, training, and adoption planning.
Experience working in the Life Sciences (LS) industry, such as pharmaceutical, biotechnology, clinical research, or medical devices.
IT or technical background with experience supporting enterprise applications, technology implementations, or digital transformation programs.
Excellent communication, analytical, problem-solving, and stakeholder management skills.
Ability to work effectively with both business and technical teams.
Experience with process documentation, workflow analysis, impact assessments, and change readiness evaluations.

Preferred Qualifications

Experience with enterprise technology implementations and organizational transformation initiatives.
Familiarity with regulated Life Sciences environments, including GxP, GMP, or Google Cloud Platform processes, where applicable.
Experience with Agile, Waterfall, or hybrid project delivery methodologies.
Familiarity with tools such as Jira, Confluence, Visio, Microsoft Excel, and PowerPoint.
Experience supporting cross-functional teams in complex enterprise environments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91122275
Position Id: 9119945
Posted 10 hours ago

Fitment

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Contact the job poster

Amit Mehra

Recruiter @ eCom Solutions, Inc.

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Job Details

Skills

Change Management
IT Service Management
Medical Devices
Organizational Development
Stakeholder Management
Organizational Change Management
Business Transformation
Clinical Research
GMP
GxP
Pharmaceutics
Requirements Management
Stakeholder Engagement
Gap Analysis
Business Analysis
Business Process
JIRA
Life Sciences

Summary

Job Title: ITSM/Change Manager
Location: San Francisco, CA (SFO)
Job Type: Contract

Job Description

Key Responsibilities

Gather, analyze, and document business requirements, functional specifications, and business processes.
Conduct stakeholder interviews, workshops, and requirement-gathering sessions to identify business needs and transformation opportunities.
Develop business process maps, workflows, gap analyses, and impact assessments.
Lead and support change management activities for technology implementations and digital transformation initiatives.
Develop change management strategies, communication plans, stakeholder engagement plans, and training materials.
Assess organizational readiness and identify potential risks and resistance to change.
Collaborate with business stakeholders, IT teams, project managers, and technical teams to ensure successful project delivery.
Support User Acceptance Testing (UAT), test planning, issue tracking, and implementation activities.
Monitor adoption, evaluate change effectiveness, and recommend improvements to business processes.
Ensure alignment with applicable Life Sciences industry processes, quality standards, and regulatory requirements.

Required Skills and Qualifications

Strong experience in Business Analysis (BA) and requirements management.
Hands-on experience in Change Management (CM), including stakeholder engagement, communications, training, and adoption planning.
Experience working in the Life Sciences (LS) industry, such as pharmaceutical, biotechnology, clinical research, or medical devices.
IT or technical background with experience supporting enterprise applications, technology implementations, or digital transformation programs.
Excellent communication, analytical, problem-solving, and stakeholder management skills.
Ability to work effectively with both business and technical teams.
Experience with process documentation, workflow analysis, impact assessments, and change readiness evaluations.

Preferred Qualifications

Experience with enterprise technology implementations and organizational transformation initiatives.
Familiarity with regulated Life Sciences environments, including GxP, GMP, or Google Cloud Platform processes, where applicable.
Experience with Agile, Waterfall, or hybrid project delivery methodologies.
Familiarity with tools such as Jira, Confluence, Visio, Microsoft Excel, and PowerPoint.
Experience supporting cross-functional teams in complex enterprise environments.

Dice Id: 91122275
Position Id: 9119945
Posted 10 hours ago

Fitment