Software Guidance & Assistance, Inc., (SGA), is searching for an Implementation Project Associate for a CONTRACT assignment with one of our premier Insurance Services clients in Tampa, FL .
Responsibilities :
- Complete plan, billing, and administration installations in all MetLife systems for all product lines for multiple customers simultaneously while maintaining organizational goals and key metrics aligned to processing times and quality
- Review, update and deliver contractual documents partnering with Contract Analysts as needed on state provisions and customer-specific plan provisions
- Initiate first month's billing, including review and resolution of discrepancies at the member level
- Communicate any changes in the implementation timeline and/or provisional changes that impact customer set-up with key stakeholders, including Implementation Leaders, Sales, Service, Underwriting, Claims, Vendors, etc.
- Track key milestones and route tasks to partner areas via the workflow tool, including case documentation and notes to be shared with partners
- Proactively resolve potential issues or delays by reviewing system feeds, product/process reporting, and working with IT partners as needed
- Contribute to the annual review of processes and initiate process changes needed to maximize efficiency, simplicity, and customer centricity
- Actively continue learning new processes, products, and/or systems as introduced
- Maintain accurate documentation of workflows as processes change and/or products are added
- Recommend topics for, attend, and/or host training on various topics related to the role, including global partners as needed.
- Remain engaged with the team, assisting with questions or case processing as needed as well as leading and participating in daily team huddles
Required Skills :
- 3+ years business experience
- Project Management Skills
- Time Management Skills
- Organizational Skills
- Critical Thinking Skills
By applying for a job with SGA, you agree to allow SGA to process your application for this and future opportunities in accordance with our Privacy Policy. Also, to ensure timely processing, you agree to be contacted by our AI recruiter via email, text, or phone. Message frequency varies and data rates may apply, but you can reply STOP to any SMS message to opt-out of texts and may contact SGA at to opt-out of AI communications. The choice not to engage with AI will not adversely impact your consideration for placement. AI is not used to make any hiring determinations.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Never miss an opportunity! Create an alert based on the job you applied for.