Moodle/LMS Consultant

Role Overview

• We are seeking a hands-on implementation engineer to configure and launch a Moodle-based Learning Management System and learner dashboard for Foster Parents and Kinship Caregivers.
• The role will translate our Scope of Work and Functional Requirements into a production-ready solution, working closely with IT, the Training Team (admins), and business stake holders.
• The environment will be state-managed Docker/Kubernetes, with strict requirements for security (MFA, TLS), accessibility (ADA Title II / WCAG 2.1 AA), non-functional performance, and operational runbooks.

Key Responsibilities

• Moodle Configuration & Theming: Configure Moodle LTS core and required plugins to support SCORM 1.2 Captivate modules and MP4 video delivery. Implement learner dashboard UX (cards/tiles, circular progress indicators, resume/recommended learning, DHW branding), responsive for desktop/tablet/mobile.
• Learning Structure & Logic: Set up Tiers → Development Pathways → Trainings → Badges and tier gating (Tier 2/3 unlock after Tier 1 completion). Auto-assign Pre-Licensing/Tier 1 to new users; provide open-catalog fallback if needed.
• ILT (Instructor-Led Training) Features: Configure optional online registration, waitlists, capacity limits, session calendars, and region/virtual filters. Enable roster upload and completion recording; (attendance tools preferred, manual acceptable).
• Notifications & Communications: Implement email + in-app alerts for assignment, reminder, overdue (7-day cadence), completion, approval/denial.
• Reporting & Transcripts: Deliver reports per user, course, date range, development pathway, and a list of all who completed the Pre-Licensing/Tier 1 suite. Configure DHW-branded transcripts; enable external certificate uploads; surface attempt counts to admins.
• Versioning & Retirement: Enforce completions by course version; archive retired courses (hidden from learners); retain certificate access.
• Security, Accessibility, and Compliance: Enforce username/password auth with MFA for admins/state employees; ensure HTTPS/TLS, password policy, session timeouts, and immutable audit logs. Guide course/content owners on captions, transcripts, alt text, keyboard navigation; support ADA Title II / WCAG 2.1 AA conformance and testing.
• Hosting & Operations (State-Managed Docker/Kubernetes): Collaborate with IT ops to deploy Moodle in Docker/K8s; document backups (daily + incrementals), DR (RPO ≤ 24h / RTO ≤ 8h), monitoring/logging, patching cadence, and promotion across DEV/TEST/UAT/PROD. Size for bulk assignment up to ~6,000 users; meet performance targets (e.g., page render < 2s P95, catalog/search < 3s P95).
• Admin Enablement & Knowledge Transfer: Train Training Team admins (≥10) on content management, enrollment, ILT sessions, reporting, transcripts, and operational procedures. Provide clear runbooks and admin documentation; support UAT and go-live cutover.

Required Qualifications

• Moodle administration/configuration experience (production deployments), including SCORM 1.2 and video delivery.
• Proven implementation of learning paths / pathways, badges, tier gating, and role-based permissions.
• Hands-on with notifications (email/in-app), reporting, transcripts, and certificates in Moodle.
• Strong security fundamentals: MFA, TLS/HTTPS, password policy, session management, and audit logging.
• Practical knowledge of accessibility (ADA Title II context; WCAG 2.1 AA) and content remediation best practices (captions, transcripts, alt text, keyboard navigation).
• Experience working in Docker/Kubernetes environments; collaboration with IT ops for backups, DR, monitoring, patching, and environment promotion.
• Ability to write clear technical documentation/runbooks and conduct admin training.
• Excellent communication and stakeholder coordination skills (IT + business + Training Team).

Preferred Qualifications

• PHP/MariaDB/Postgres familiarity for Moodle stack; Linux administration basics.
• Experience configuring ILT features (registration, waitlists, capacity, calendar, region/virtual) and roster/attendance workflows.
• Experience delivering solutions in public sector or regulated environments.
• Exposure to performance tuning for low-bandwidth users and responsive UX on mobile/tablet.
• Familiarity with REST/webhooks to prepare for future portal integration (out of scope for Phase 1).
• Bachelor’s degree in Business, Economics, Information Science, or a related field.
• Certified Business Analysis Professional (CBAP) certification through the International Institute of Business Analysis (IIBA) is a plus.

Education/Experience

Bachelor’s degree in Business, Economics, Information Science, or a related field