Moodle LMS Specialist

Key Responsibilities

• Moodle Configuration & Theming
• Configure Moodle LTS core and required plugins to support SCORM 1.2 Captivate modules and MP4 video delivery.
• Implement learner dashboard UX (cards/tiles, circular progress indicators, resume/recommended learning, DHW branding), responsive for desktop/tablet/mobile.
• Learning Structure & Logic
• Set up Tiers → Development Pathways → Trainings → Badges and tier gating (Tier 2/3 unlock after Tier 1 completion).
• Auto‑assign Pre‑Licensing/Tier 1 to new users; provide open‑catalog fallback if needed.
• ILT (Instructor‑Led Training) Features
• Configure optional online registration, waitlists, capacity limits, session calendars, and region/virtual filters.
• Enable roster upload and completion recording; (attendance tools preferred, manual acceptable).
• Notifications & Communications
• Implement email + in‑app alerts for assignment, reminder, overdue (7‑day cadence), completion, approval/denial.
• Reporting & Transcripts
• Deliver reports per user, course, date range, development pathway, and a list of all who completed the Pre‑Licensing/Tier 1 suite.
• Configure DHW‑branded transcripts; enable external certificate uploads; surface attempt counts to admins.
• Versioning & Retirement
• Enforce completions by course version; archive retired courses (hidden from learners); retain certificate access.
• Security, Accessibility, and Compliance
• Enforce username/password auth with MFA for admins/state employees; ensure HTTPS/TLS, password policy, session timeouts, and immutable audit logs.
• Guide course/content owners on captions, transcripts, alt text, keyboard navigation; support ADA Title II / WCAG 2.1 AA conformance and testing.
• Hosting & Operations (State‑Managed Docker/Kubernetes)
• Collaborate with IT ops to deploy Moodle in Docker/K8s; document backups (daily + incrementals), DR (RPO ≤ 24h / RTO ≤ 8h), monitoring/logging, patching cadence, and promotion across DEV/TEST/UAT/PROD.
• Size for bulk assignment up to ~6,000 users; meet performance targets (e.g., page render < 2s P95, catalog/search < 3s P95).
• Admin Enablement & Knowledge Transfer
• Train Training Team admins (≥10) on content management, enrollment, ILT sessions, reporting, transcripts, and operational procedures.
• Provide clear runbooks and admin documentation; support UAT and go‑live cutover.

Skills & Experience:
Must‑Have

• Moodle administration/configuration experience (production deployments), including SCORM 1.2 and video delivery.
• Proven implementation of learning paths / pathways, badges, tier gating, and role‑based permissions.
• Hands‑on with notifications (email/in‑app), reporting, transcripts, and certificates in Moodle.
• Strong security fundamentals: MFA, TLS/HTTPS, password policy, session management, and audit logging.
• Practical knowledge of accessibility (ADA Title II context; WCAG 2.1 AA) and content remediation best practices (captions, transcripts, alt text, keyboard navigation).
• Experience working in Docker/Kubernetes environments; collaboration with IT ops for backups, DR, monitoring, patching, and environment promotion.
• Ability to write clear technical documentation/runbooks and conduct admin training.
• Excellent communication and stakeholder coordination skills (IT + business + Training Team).

Nice‑to‑Have

• PHP/MariaDB/Postgres familiarity for Moodle stack; Linux administration basics.
• Experience configuring ILT features (registration, waitlists, capacity, calendar, region/virtual) and roster/attendance workflows.
• Experience delivering solutions in public sector or regulated environments.
• Exposure to performance tuning for low‑bandwidth users and responsive UX on mobile/tablet.
• Familiarity with REST/webhooks to prepare for future portal integration (out of scope for Phase 1).