Desktop Support

Desktop Support - Contract - Pensacola, FL - $25.00 - $28.30/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Desktop Support in Pensacola, FL

Role Description

Product Receipt Confirmation:
o Ability to confirm receipt of products and IT assets.
o Proficiency in identifying IT assets for tracking purposes.
o Skill in closing purchase orders.
IT Asset Scanning/ Updating:
o Competence in scanning/ updating IT assets upon receipt from supply/vendor.
o Knowledge of introducing IT equipment to the IT Asset Management system.
o Familiarity with identifying tag numbers, descriptions, model numbers, serial numbers, manufacturers, and purchase orders.
Inventory Warehousing Services
Inventory Management:
o Expertise in providing inventory warehousing services, both onsite and offsite.
o Understanding of space requirements, speed of distribution, security needs, and transport services.
o Ability to manage temporary warehousing of IT assets with usage expected within 90-120 days.
o Skill in coordinating storage requirements for longer duration.
Inventory Integrity:
o Capability to perform monthly and/or quarterly inventories.
o Ensuring the integrity of storage facilities and the Asset Management database.
o Advising customers on monthly inventory results and assisting with distribution plans.
o Providing additional inventory counts on request or in a set timely manner.
Distribution Services
Delivery Services:
o Proficiency in providing worldwide delivery services, ranging from dock-to-dock to customized priority delivery events.
o Skill in identifying cost-effective options for on-time delivery/pickup services.
o Discretion in selecting and funding shipping vendors.
Equipment Scanning:
o Ability to scan equipment to the receiving entity.
o Ensuring traceability of data-storage equipment to confirm receipt.
Disposal and recycling services
Equipment Disposal:
o Assisting customers in disposing of obsolete or irreparable equipment.
o Tailoring activities to meet disposal requirements outlined in Security Instruction 2681 Media Disposal.
o Disabling data-storing equipment by removing data-storing components and/or batteries.
o Maintaining and sharing records of disposal with the IT Asset Management Team.
Onsite Shredding:
o Performing onsite shredding of data-storing components when possible.
o Maintaining records of onsite shredding services and providing them to customers.
o Ensuring approval of onsite shredding companies by Security.
Miscellaneous
Vendor Liaison:
o Liaising with vendors such as Advanced Technology Recycling and any buyback vendors (ITAD Tech, ATR, IBM).
Equipment Maintenance:
o Maintaining logistics van, golf cart, manual, and electric pallet jacks.
Materials Disposal:
o Managing cardboard recycling and trash disposal materials.
ServiceNow Experience (or similar ticketing platform system)
Being able to learn and adapt using ServiceNow to track inventory, log time, update and confirm assets as well as closing out ticketing tasks.
Ability to adapt to quickly changing processes and be steadfast in adopting, sharing and implementing new directives.

Skills & Requirements

IT asset tracking and scanning.
Inventory and warehouse management.
Delivery logistics and cost control.
Disposal and shredding compliance.
Vendor coordination.
Basic equipment maintenance.
ServiceNow or similar ticketing experience.
Adaptability to changing processes.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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