Overview / Summary

Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, stakeholder communication, and Eagle STAR/PACE development activities. The position is focused on approximately 70% production support and 30% Eagle STAR/PACE development.

Key Responsibilities

• Monitor, analyze, and resolve production incidents within SLA.
• Perform root cause analysis (RCA) for recurring and systemic issues.
• Provide functional and technical troubleshooting for Eagle STAR and Eagle PACE.
• Support batch processing, job monitoring, and data validation.
• Handle escalations and coordinate with development and infrastructure teams.
• Support release deployments and post-implementation validation.
• Prepare documentation, runbooks, and knowledge articles.
• Participate in Eagle STAR/PACE development activities.

Required Qualifications

Technical Skills

• Strong hands-on experience with:
• Eagle STAR (Performance, Reporting)
• Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings)
• Oracle SQL / PL-SQL for data analysis and troubleshooting
• Experience with Eagle Data Model.
• Experience with job scheduling tools (Control-M / Autosys preferred).
• Understanding of SDLC, change management, and production release processes.
• Experience using ticketing tools such as ServiceNow or Jira.

Functional / Domain Expertise

• Investment Management / Asset Management domain knowledge.
• Understanding of:
• Security reference data
• Pricing and corporate actions
• Portfolio positions and transactions
• Performance measurement concepts (TWR preferred)

Experience

• 6+ years of overall IT experience.
• 4+ years of hands-on experience supporting Eagle STAR and Eagle PACE.
• Experience working in an L2/L3 production support environment.

Soft Skills

• Strong analytical and problem-solving skills.
• Ability to work under tight reporting deadlines.
• Good communication skills with business users and project management teams.
• Ability to work in an onshore/offshore model.

Nice to Have

• Experience with FactSet or other performance systems.
• Exposure to Eagle Accounting.
• Experience in performance attribution environments.