Job#: 3033503 Job Description: Production Support EngineerLocation: Kennesaw, Georgia (Onsite)Employment Type: ContractContract Duration: 12 MonthsRole Overview
This role involves providing application support for critical applications within the payments domain. The position focuses on monitoring and supporting applications to meet service level agreements, providing on-call support, and managing production tickets and issues. The ideal candidate will be instrumental in maintaining application stability and performance.
Key Responsibilities
- Monitor and support applications to ensure 100% SLA compliance.
- Provide on-call support for production systems.
- Triage production tickets and issues, performing root cause analysis (RCA) and preparing relevant documentation.
- Partner with application teams, CCO, and other support teams to resolve issues.
- Prepare and review impact analysis based on issue investigation.
- Write scripts to automate routine daily operational tasks.
- Provide support after office hours and on weekends as required by business needs.
- Identify root causes in code, suggest break-fix activities, and follow release management processes for code deployment.
Required Qualifications
Technical Skills:- Experience with Java/J2EE.
- Proficiency in using Dynatrace, Splunk, and SQL for log analysis.
- Familiarity with Python.
- Knowledge of database systems.
Preferred Qualifications
- Knowledge of AI concepts.
Compensation & Benefits
The pay rate for this position is between $65.00 and $70.24 per hour. Benefits may be available to eligible employees.
We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex uses a virtual recruiter as part of the application process. Click for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Never miss an opportunity! Create an alert based on the job you applied for.