Field Technical Spt Cons III

RESPONSIBILITIES:
Kforce is immediately adding a full-time Field Technical Spt Cons III in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Austin, TX.

Responsibilities:
* Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
* Works on problems of diverse complexity and scope
* May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
* Exercises independent judgment within generally defined policies and practices to identify and select a solution; Ability to handle most unique situations
* May seek advice in order to make decisions on complex business issues.
* Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk
* Integrate technical knowledge and business understanding to create. solutions for customers
* Resolve single- and cross- technology incidents independently
* Work with team members to resolve unusually complex or cross- technology incidents
* Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
* Apply solutions to meet highly complex customer needs.Identify additional services that could lead to future service revenue growth
* Provide technical consulting during contract renewal discussions
* Build and maintain strong relationship up to senior management level in assigned accounts
* Design and deliver support solutions using specific industry knowledge and expertise
* Assist in managing delivery of industry support solutions
* Lead Customer Expectation management as part of escalation process
* Lead cross-team or large programs/projects.Coach or guide junior consultants

REQUIREMENTS:
* Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years of working experience in related fields desired
* Thorough knowledge of HP products and services offerings, organization, competition, third party products and market trends
* Broad knowledge of corporate organization, job, and policies
* Comprehensive business, technical or functional knowledge at an expert level
* Communicate tactfully with diplomacy up to senior management levels within an organization
* Active listening skills and ability to adjust messages to audience level
* Problem-solving skills (proactive, reactive and creative)
* Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
* Well-versed in core technical competencies and peaked in some technical area(s)
* Intermediate skills in project management, communication, analysis and presentation

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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