Job#: 3014544 Job Description: Department: Public Safety IT
Locations: Multiple Johns Hopkins University & Medicine sites across Baltimore City
Duration: Multiyear
Position OverviewThe ID Badge Specialist supports the Public Safety IT Card Services team by administering identity and access credentials across assigned Johns Hopkins University and Medicine locations. This role is highly customer-facing and requires strong technical aptitude, attention to detail, and the ability to thrive in a fast-paced, service-oriented environment. Candidates should be comfortable working with diverse populations and, when assigned to clinical settings, operating within patient-care environments.
Key Responsibilities- Serve as a primary point of contact for badge-related inquiries, delivering high-quality customer service.
- Produce and issue ID badges and related credentialing cards using specialized software, printers, and imaging equipment.
- Process badge requests through both online workflows and in-person service channels.
- Distribute identification credentials for faculty, staff, students, contractors, and vendors across multiple Johns Hopkins entities.
- Support large-scale or high-volume badge production initiatives, including planning and execution.
- Maintain compliance with enterprise-wide identity management policies, procedures, and security standards.
- Monitor and respond to customer requests via email, phone, and in-person interactions.
- Track inventory of supplies, consumables, and equipment; ensure all devices remain operational.
- Maintain daily and weekly operational metrics to support quality assurance and process improvement.
- Communicate trends, issues, and operational updates to management.
- Collaborate regularly with internal stakeholders across academic, medical, and administrative units.
- Perform additional duties as assigned to support Card Services operations.
Required Qualifications- Demonstrated experience in administrative support, customer service, or service-desk environments.
- Strong organizational skills with exceptional attention to detail.
- Proficient keyboarding and strong command of spelling, grammar, and written communication.
- High competency with computers, office equipment, and business applications.
- Proficiency with Microsoft Office, Adobe tools, and intranet-based content or workflow systems.
- Excellent interpersonal and communication skills, with the ability to work effectively across diverse professional, cultural, and academic environments.
- Ability to work standard business hours (Monday-Friday) with flexibility for occasional early mornings or late evenings to support special projects.
- Willingness to travel between multiple Johns Hopkins locations within Baltimore City and Baltimore County as needed.
Preferred Qualifications (Nice-to-Have)- Familiarity with end-user applications and identity-management technologies (e.g., proximity cards, smart cards, card readers).
- Experience with badge printers, digital imaging equipment, and related card-production hardware.
- Comfort working in clinical or patient-care environments.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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