Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will act as the primary technical resource, ensuring the smooth operation of IT services while supporting broader organizational initiatives. Your advanced technical expertise and strong communication skills will foster collaborative relationships between IT and business units, driving efficient service delivery and continuous improvement.
Responsibilities:
Provide timely and effective technical support to resolve escalated issues for both remote and on-site employees.
Act as a subject matter expert, offering guidance on IT services and capabilities while addressing business-specific needs.
Ensure proper functioning of video conferencing solutions, localized printing, and other on-site services.
Monitor on-premises IT infrastructure to identify and address potential issues proactively.
Manage endpoint provisioning and administration, ensuring devices are configured and maintained efficiently.
Maintain inventory of IT equipment, performing asset management activities as needed.
Support employee IT services, including onboarding, offboarding, and workstation relocations.
Participate in incident, problem, request, and knowledge management practices to maintain consistent service delivery.
Develop documentation and processes to reduce incidents and enhance service desk efficiency.
Requirements
A diploma or degree in a related field from a recognized institution.
At least 3 years of experience in an IT support role within an enterprise-focused environment.
Proficiency in supporting and managing Microsoft 365 applications, including Outlook, Teams, and Excel.
Familiarity with Microsoft Active Directory and Azure/Entra ID for enterprise directory management.
Advanced knowledge of endpoint administration and operating systems such as Windows, Intune, Autopilot, macOS, and iOS.
Experience with cloud and on-premises infrastructure tools like VMware vCenter, Cisco Meraki, and Microsoft Azure.
Strong organizational, verbal, and written communication skills with exceptional attention to detail.
Ability to troubleshoot issues effectively and manage service desk tickets efficiently.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00920-0013399714
- Posted 6 hours ago
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