Job#: 3020652 Job Description: Responsibilities: - Deliver administration, maintenance, and ongoing support of the shared cloud environment
- Build, configure, tune and implement automation for cloud lifecycle and operational improvement
- Support of the web interface used by customers to access their cloud environment.
- Responsible for evaluation, development, implementation, optimization, performance and configuration of customer cloud environments.
- Expected to establish and maintain proficiency on emerging technologies through self-study and on-the-job training.
- Escalate issues and defects as necessary.
- Work directly with escalation teams (development, network, or engineering) until incidents are fully resolved.
- Provide routine communication with customers on progress, status, and root cause.
- Support customers with DNS, IP, and firewall issues regarding Cloud environment.
- Work directly with architects to help reproduce and resolve customer issues
- Knowledge of industry standards and standards organizations (e.g. ITIL, TOGAF, PMP) Skills and Knowledge
- Strong understanding of all virtualization types
- OS and database administration
- Solid networking experience and troubleshooting
- UNIX systems and automation
- Expertise in the design and operation of medium to large scale enterprise or cloud infrastructure, databases and application systems.
- Expertise in data infrastructure
- Passion for cloud software, tooling and automation; comfort with command line tools and scripting
- Understand of design principles around networking, storage, and servers
- Experience working with integration scripting technologies
- Good understanding of API and tools. 4 - 7 years of experience.
Qualifications:
- Ability to read, write, speak and understand English
- Deep understanding of cloud computing technologies, applications, and trends.
- Experience with CI/CD tools such as Jenkins, Git, or Terraform for infrastructure as code.
- Knowledge of scripting languages like Python, Bash, or PowerShell for automation tasks.
- Knowledge of cloud infrastructure, software application, and design.
- Experience using Microsoft Azure, Amazon Web Services (AWS), Google Cloud.
- Systems knowledge (Linux, Unix)
- Ability to work in a team environment
- Basic Knowledge in TCP/IP and the OSI Model.
- Expert knowledge in using ticketing and software tools to support the current operations.
- Expert knowledge of software designing software, such as LucidChart or Visio.
- Ability to perform duties in a very fast paced environment and ability to learn new technology quickly.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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