Tax Call Center Rep

Responsibilities include:

• Enjoys Learning about a variety of client tax procedures, including tax filing and payment requirements.
• Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
• Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
• Respond to a variety of tax inquiries.
• Access data utilizing basic computer skills.
• Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
• Comply with all ethical and confidentiality requirements.

       Tax analyst Job Description:

       Responsibilities include:

• The essential functions of this role are:
• Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other agencies.
• Review accounts and properly apply payments to taxpayer accounts as needed.
• Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in client’s software and database applications for unpaid/unfiled tax liabilities.
• Review and close files paid in full, dismissed, or discharged.
• Create billings/liabilities in client’s software and database applications according to court orders. abates penalties and interest accordingly.
• Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
• Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the client’s records.
• The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

        Skills Required:

• High school diploma or equivalent. Required    
• Prior experience in a fast-paced call center environment. Required 2 Years
• Customer service related experience. Required 2 Years
• Experience adhering to ethical and confidentiality requirements Required 1 Years
• Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations. Required    
• Knowledge of tax regulations. Desired 1 Years
• Ability to analyze and troubleshoot tax-related inquiries. Desired 1 Years
• Associates or Bachelors Degree in accounting, finance, or related field. Desired