Job Title : ServiceNow CMDB/ITOM Functional consultant
Location : Austin, Texas / San Jose, California (Hybrid)
Job Type : Contract-W2
Required Skills :
Minimum of 10+ years of experience with CMDB/Discovery/Service Mapping/ITOM solutioning/CMDB Health Dashboards.
Minimum of 5+year experience with ServiceNow Discovery
Strong understanding of ITSM best-practice processes, with Configuration Management and Asset Management experience
Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment
Experience leading technical functional discussions to implement Asset & Configuration modules in ITSM Tools
Minimum of 5 years of relevant recent experience in ITOM functional consultancy
Design common service data model (CSDM) concepts to maintain the data integrity between CMDB and AMDB as required.
Analyze the different CI and data sources (with Discovery, procurement system etc) and establish process and solution for maintaining data integrity coming from multiple sources
Can accurately define a client issue and can interpret and document a resolution based on deep product knowledge shared by technical architect.
Work with technical architect to understand the related technical requirements and capture configuration data and document functional specifications, test cases and solutions.
Service Now ITOM Solution, design and process experience required.
Participate in Configuration Management meetings and Story Time where appropriate
Have strong ITOM functional knowledge.
Experience in IT Asset Management Lifecycle processes (including hardware and software)
Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
Candidates with discovery and other ITOM certification will be preferred.
Preferred Requirements
ITIL v3 Foundation certification
ITIL Intermediate
Asset CMDB Architecture solution experience
ServiceNow administration experience
Keywords – Service Now CMDB/Discovery, Integration, Service Mapping, CSDM,CMDB Health Dashboard, IRE(Identification & Reconciliation Engine)
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