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Service Desk Support Technician

Hybrid in Anchorage, AK, US • Posted 1 hour ago • Updated 1 hour ago

Contract W2

9 Months

No Travel Required

Remote

$20 - $25/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Service Desk
ServiceNow
Migration
Data Entry
Data Migration
Microsoft Outlook
Microsoft Excel
Issue Tracking
Microsoft
Data Integrity

Summary

Title: Service Desk Support Technician
Location: Anchorage, AK 99503 or Remote (AKST, PST, MST candidates only)
Employment Type: 9+ month W2 (no C2C or sponsorship)

Overview

Talent Groups is seeking a detail-oriented Service Desk Support Technician to support a high-priority ServiceNow migration initiative. This role focuses on data accuracy, ticket management, and cross-system workflow support as the organization transitions from legacy platforms into ServiceNow as the enterprise ticketing system.

This is a fast-paced environment centered on data consistency and operational continuity. The role is primarily focused on migration support and data integrity rather than traditional troubleshooting service desk responsibilities.

Key Responsibilities

Ticket monitoring and data entry (50%)
ServiceNow migration support (35%)
General service desk support as needed (15%)

Required Qualifications

Hands-on ServiceNow experience (required)
Experience with web-based ticketing systems
Strong data entry skills with high accuracy and attention to detail
Proficiency in Microsoft O365 (Outlook, Teams, Excel)
Strong organizational and self-management skills
Ability to consistently work AKST business hours

Preferred Qualifications

Cherwell experience (strong plus)
Netcracker experience (plus)
Prior experience supporting system or data migrations
Candidates must be based in Alaska or in the Pacific or Mountain time zones

Talent Groups is an equal opportunity employer. Only candidates selected for interviews will be contacted.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099677
Position Id: 9000722
Posted 1 hour ago

Contact the job poster

James Hatch

Recruiter @ Talent Groups

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