Members Services Analyst

Description

We are looking for a Members Services Analyst to support member-facing initiatives that strengthen healthcare collaboration in Philadelphia, Pennsylvania. This role blends project coordination, business analysis, and relationship management to help participating organizations adopt services, improve data exchange, and realize operational value. The ideal candidate is comfortable working across technical and non-technical teams, monitoring project progress, and translating business needs into practical solutions. Success in this position requires strong communication, analytical thinking, and the ability to manage multiple priorities in a healthcare-focused environment.

Responsibilities:
Direct cross-functional initiatives tied to organizational priorities, establishing clear schedules, deliverables, and resource plans to keep work moving forward.
Monitor timelines, dependencies, budget considerations, and potential obstacles, then communicate progress and emerging concerns to stakeholders and leadership.
Guide changes to project scope by assessing business impact and coordinating appropriate approvals, documentation, and follow-up actions.
Build and sustain productive relationships with member organizations across the healthcare landscape, serving as a trusted point of contact for ongoing needs and opportunities.
Support the enrollment and onboarding of new member organizations by coordinating implementation steps, training activities, and early-stage engagement efforts.
Lead recurring discussions with participating organizations to review adoption, service usage, project updates, and possibilities for expanded participation.
Coordinate onboarding and activation of healthcare data connections, including HL7-based interfaces and related interoperability requirements.
Partner with provider organizations to address regulatory and data-sharing expectations while supporting post-launch activities such as service enhancements, migrations, and issue resolution.
Review data quality, testing materials, and technical documentation to improve consistency, support implementation accuracy, and strengthen member experience.
Evaluate utilization and operational trends to identify opportunities for process improvement, stronger adoption, and enhanced member value, while maintaining engagement resources and supporting account activity tracking in Salesforce.

Requirements

Bachelor's degree in Public Health, Health Informatics, Computer Science, Health Administration, Business, or a related discipline.
3 to 5 years of experience in project coordination, client or account support, business analysis, or healthcare data integration work.
Background in healthcare technology, clinical information systems, health information exchange, or a similar environment.
Working knowledge of interoperability concepts and healthcare data standards, including HL7 and common clinical code sets.
Experience collaborating with electronic health record platforms and understanding provider workflows in healthcare settings.
Strong organizational, analytical, and problem-solving skills with the ability to manage multiple initiatives effectively.
Clear written and verbal communication skills, with the ability to work both independently and collaboratively with diverse stakeholders.
Familiarity with tools and practices related to business analysis, document review, gap analysis, customer support, or Agile/Scrum environments is preferred.

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