Cloud Architect (Genesys)

Role: 1 Title: Genesys Cloud Architect Location: Hartford, CT, Springfield, MA or Boston, MA(Day 1 Onsite) Long term opportunity Genesys Cloud Architect Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center pl

Genesys Cloud ArchitectIntroduction:As a Genesys Cloud Architect, you will be responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. You will lead the architecture for omnichannel routing, IVR/ACD flows, integrations, and security, working closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms. Responsibilities:Solution architecture and technical design of the CX transformation on Genesys C

Job title: Genesys Architect Indicative Skills Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AIenabled CX features such as bots and agent assist. Detailed Job Description: Responsibilities Solution architecture and technical design of the CX transformation on Genesys Cloud. Leads IVR modernization, contact flow design, routing strategy, and int

Technical Product Owner Contact Center / Telephony Location: Hartford, CT Duration: 6 Months Product Owner Contact Center / Telephony systems Python Azure ecosystem Power BI (data visualization) PostgreSQL (or similar relational databases) Kubernetes (K8s) concepts and containerized environments AI/ML applications in customer service (chatbots, voice analytics, automation cloud-native architectures-Microservices, API Telephony systems -Cisco UCCE/UCCX, Genesys Voice, Avaya Aura, Amazon Connec