PEGA - Admin/Ops Support

Job#: 3020806

Job Description:

Job Role: PEGA - Admin/Ops Support

Contract Duration: 12+ Months Contract Role

Location: Charlotte, NC

Responsible for providing administrative and operational support for PEGA and Appian infrastructure with VMs and OpenShift architecture.

Ability to work in a fast paced environment and proactively identifying infrastructure issues.

Ensure application's Infrastructure availability is not compromised and propose engineering solutions to improve stability, sustainability and resiliency.

Coordinate cross-functional dependencies and deliverables for impacted business and technology groups.

Engage stakeholders and project teams with preparation and timely delivery of critical artifacts.

Deliver clear and timely communications to impacted stakeholders.

Guide teams to access risk with mitigations plans and escalate appropriately.

Identify change controls and communicate risks and rewards associated with decisions and actions to stakeholders.

Ensure SLAs are met and escalate issues that require immediate attention.

Ensures compliance with corporate change standards and procedures, including maintenance of Systems of Record and delivery of quality project artifacts.

Actively engage and lead product support issues and incidents.

Experience with OpenShift, PEGA, Appian, Linux, Java, SQL and Oracle

Experience with Shell scripting.

Strong analytical skills.

Strong written and oral communication skills.

Minimum 5 years of experience with managing application's infrastructure and support.

Minimum 2 years of experience in a lead role in Information Technology.

Experience with OpenShift, Dynatrace, Splunk, Linux, Shell

Experience with WebSphere, Tomcat and Oracle

Experience with Python

System Architect and Administration - PEGA and Appian

Working knowledge with OpenShift/Containers.

Experience and/or certification with Pega Designer Studio

Automation skills to reduce manual activities

Proven team player who can work comfortably in a multicultural environment

Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure

Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.

Detail oriented and organized

Must be pro-active, enthusiastic, flexible, results driven with attention to detail

Strong problem solving and critical thinking skills

Motivation to achieve results and the ability to quickly integrate into teams

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.