Desktop Support Technician

Description
Top Skills & Years of Experience:
- 1-3 years customer service experience.
- 2-year degree in an IT related field or current progress towards a degree in combination with experience.
- Familiarity with Microsoft Active Directory
- Familiarity with Microsoft SCCM imaging software
Nice to Have Skills:
- Provide daily support for PC hardware and software, including: Windows 11, Office 365 and other departmental and enterprise applications.
- Participate in installing, configuring, and maintaining computer operating systems and images.
- Install and troubleshoot peripherals for users.
- Aid in troubleshooting smartphones and other related ad hoc devices.
- Point of Sale Experience
Interview Process: Microsoft Teams
Duration: This is a 9-month contract.
Onsite or Remote? Candidate MUST be a WI resident. No Relocation Allowed. Role is 100% On-Site.
Project Details: The technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Working conditions may include dark, dirty, or unsanitary locations, including insects and near animals. Environments include working inside and outside in all weather conditions.
Additional details: Onsite, possibly wet and dirty working conditions. Typical work week would be Sun, Mon, Tue, Wed & Friday- 8 hour shifts onsite.
Full job description
The Service Operations Technician provides on-site Level 1 and Level 2 technical support to the Milwaukee County Zoo for hardware, software, printing, connectivity, mobile devices, point-of-sale systems, and user setup and access. This role is responsible for managing incidents, service requests, and problems through to resolution while delivering excellent customer service. Working under the guidance of a Manager or Team Lead, the technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement.
Working conditions may include dark, dirty, or unsanitary locations, including insects and near animals. Environments include working inside and outside in all weather conditions.
Key Responsibilities
Install, configure, and maintain computer systems, including hardware and software on desktops and laptops.
Deploy and support mobile devices such as tablets and smartphones.
Troubleshoot and resolve internet and network access issues (wired and wireless).
Provide support for network printers.
Set up and maintain point-of-sale systems, including credit card machines, receipt printers, cash drawers, and related software.
Ensure all devices remain updated, online, and compliant with security standards.
Meet with staff or coordinate remote support to provide one-on-one technical assistance and training on hardware and software use.
Diagnose and resolve hardware, software, and network malfunctions through evaluation, testing, and repair or escalation to internal and external support.
Maintain accurate equipment inventory.
Support for conference room Audio Visual equipment.
Provide onsite support for special events, including setup and teardown, occasionally outside regular business hours.
Utilize ticketing system to manage customer requests/issues and maintain records of work performed.
Perform other duties as assigned.
Qualifications
Knowledge of Windows operating systems, Microsoft products, and desktop support principles.
Experience with Microsoft Active Directory and Azure Active Directory.
Familiar with computer imaging, system settings, drivers and updates.
Understanding of workstation, printer and peripheral maintenance and support.
Familiar with ITIL practices.
Strong problem-solving skills and ability to work independently.
Excellent communication and customer service skills.
Ability to lift and transport computer equipment as needed.
Valid driver's license and reliable transportation needed to support multiple locations.
Skills
Windows 10, pos, Active directory, sccm
Top Skills Details
Windows 10,pos,Active directory,sccm
Additional Skills & Qualifications
Great customer service and communication skills
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Milwaukee, WI.
Pay and Benefits
The pay range for this position is $18.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Milwaukee,WI.
Application Deadline
This position is anticipated to close on May 1, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.