Executive Support

Job#: 3021174

Job Description:

Executive Desktop Support Tech

Interested candidates should send an updated resume to

Location: San Antonio, TX - 100% onsite

Duration: long-term, multi year contract

Pay: $20-23/hr - weekly pay on W2

Position Summary: Executive Desktop Support Technicians are to provide day-to-day white glove process and technical support for their customers Executives and their Administrative Assistants. This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills. You must be able to quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, business application software and telecommunication issues.

• Provide daily tag-ups with executive personnel and perform general IT maintenance tasks, resolve moderate to complex problems immediately. Coordinate more complex IT issues with higher level support staff, while owning and tracking the issues through resolution.
• Support executive level conferences and events at the headquarters location as well as an eventual offsite event (i.e. board meetings, earnings calls, leadership meetings, etc.).
• Support the executive personnel working at the headquarters location and remotely when the executives are offsite.
• You will be at the front line of corporate technology implementations, learning the new technologies, preparing the executive team for use and supporting the technologies through their lifecycle.
• Executive support covers an incredibly large scope outside of standard desktop support, issue could range from mobile phones, tablets, desktop, notebook, printers, software, hardware break-fix, network and etc.
• Mobile device support (iPhones, androids, tablets)
• Support their VTC and Digital Signage

Qualifications:

• Relevant experience with a large global enterprise preferred.
• At least one relevant industry certification, to include MCSA, A+, Network+, Security+.
• Prior experience should include 4+ years' experience supporting internal desktop systems software, application training, and overall incident ownership and management.
• Experience working in support of desk side services with specific focus on supporting executive and their assistants.
• Experience supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity.
• Experience with Skype Enterprise Voice and Microsoft Outlook/Exchange, including advanced troubleshooting.
• Advanced knowledge of iOS and Android mobile devices
• Reliable and dependable transporation
• Exemplary customer service facing skills & soft skills
• Able to work with executives needing IT help
• Able to work under pressure and/or very short time lines

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.