Technology Support Specialist - Junior Level

Job at a Glance

• Title: Technology Support Specialist
• Location: Onsite
• W2 only
• Pay: $22 /hour + optional medical, dental, vision, 401(k) match

Overview

This role involves actively resolving routine to moderately complex technical issues for customers, managing problems, and providing solutions. The position requires research, response management, and ensuring documentation remains current with evolving business and technology needs.

Key Responsibilities

• Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes.
• Complete customer requests and provide guidance in resolution of application, hardware, and software problems.
• Determine business impact of requests and escalate to higher-level professionals when necessary.
• Maintain knowledge database and call tracking database to enhance quality of problem resolutions.
• Keep apprized of changes in technology and processes by ensuring knowledge and documentation is current and centralized.
• Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.
• Analyze data to gain a better understanding of business impact.
• Conduct a gap analysis to respond to and align with customer business needs.
• Perform other job related administrative duties as needed.

Required Skills

• Ability to multitask.
• Ability to troubleshoot.
• Strong communication skills.
• Customer service skills with a strong technical support background.
• Experience with technical help desk support.
• Knowledge of troubleshooting hardware, software, and application issues.
• Ability to analyze symptoms and determine solutions.
• Familiarity with documenting processes and maintaining knowledge bases.
• Flexibility for overtime.
• Ability to work onsite.

Required Education

• Bachelor's degree in Computer Science, Information Technology or job related degree, OR
• An Associate Degree in Computer Science, Information Technology or other job related degree, OR
• 2 years of job related work experience plus 2 years of technical help desk experience or other job related experience.

Preferred Skills

• Citrix
• VPN
• Microsoft Products (Outlook, Teams)

Why Should I Apply?

This position offers an opportunity to work in a dynamic technical support environment with a dedicated team. It provides valuable experience in troubleshooting and customer service within a technology-focused role.

About CEI:

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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