R&D Labs (IT) Service Delivery Lead

Davie, FL, US • Posted 1 day ago • Updated 23 hours ago
Contract Corp To Corp
Contract W2
Contract Independent
On-site
Depends on Experience
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Job Details

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Summary

Role Summary
This senior IT service delivery role is responsible for overseeing the operational technology and scientific lab environments within a research and development setting. The position requires strategic leadership in managing IT infrastructure, supporting lab systems, and ensuring seamless service delivery aligned with ITIL practices. The role involves coordinating technical teams and vendors to implement secure, scalable solutions that support innovation and regulatory compliance.

Responsibilities

  • Own day to day IT service delivery for R&D labs, including incident, request, problem, and change management aligned to ITIL processes with SLA accountability.
  • Serve as the site technologist, translating R&D strategic objectives into robust lab and shop-floor IT solutions.
  • Lead technical teams and vendors to ensure the successful implementation of system solutions, providing technical guidance even if not directly hands on.
  • Support and maintain lab infrastructure, including networks, servers, backups, and system baselines, ensuring compliance with cybersecurity and regulatory standards.
  • Manage and support lab instrumentation, workstations, segmented/ICE networks, firewalls, and IT/OT integration efforts.
  • Provide technical oversight for Linux based environments and support cross-domain operations and systems.
  • Collaborate with cross-functional teams—Lab Operations, Quality, Engineering, Cybersecurity—to deliver solutions that meet business needs and compliance standards.
  • Maintain clear communication with stakeholders to provide transparency on service status, issues, and resolutions.
  • Drive continuous improvement initiatives through standardization, automation, and process optimization.
  • Develop and maintain documentation such as runbooks, knowledge articles, and process documentation to ensure consistent service delivery.

Qualifications

  • Minimum of 6 years’ experience in IT service delivery or operations within R&D, scientific, or operational technology environments.
  • In depth knowledge of networking, firewalls, segmented/ICE environments, and lab infrastructure.
  • Experience with ITIL based service management tools such as ServiceNow and Jira.
  • Proven ability to lead and coordinate technical teams and vendors, both onsite and remote.
  • Strong communication and stakeholder management skills across technical and business audiences.
  • Demonstrated ability to connect systems and guide teams toward effective solutions.
  • Experience supporting lab instrument systems and infrastructure, including instrument workstations and lab PCs.
  • Familiarity with regulated processes including audits, CAPAs, deviations, and change control.
  • Ability to support Linux based systems and provide broad technical guidance across multiple domains.

Publishing Pay Range: $48.72 - $52.19 hourly

This position offers a hybrid schedule, with time split between the office and remote work.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 112416
  • Posted 1 day ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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