Job#: 3020710 Job Description: Apex Systems is hiring a Senior Business Analyst to support a leading global semiconductor industry client in delivering a next-generation, AI-powered external search experience. This role is an excellent opportunity for someone passionate about transforming how users discover information through modern search technologies.
Position Summary:Are you passionate about delivering intelligent, AI-powered search experiences that transform how users interact with information?
We are seeking a highly-skilled Senior Business Analyst to spearhead the implementation of a next-generation external search engine for the client's corporate website. This role is crucial in leading the transformation of the customer search experience leveraging advanced search technologies to improve product discoverability, and support customers and partners in finding the right information quickly and efficiently.
Your Team- The client's IT organization is well recognized as a modern IT group with a DevOps way of working. It is a diverse and high-energy team, fostering a culture of collaboration, innovation, and continuous improvement.
- Within Global Sales and Marketing IT, the focus is on enhancing internal and external applications that support the Sales and Customer journey. The team works closely with business stakeholders on strategic process improvements, developing next-generation capabilities to provide a best-in-class digital experience.
- GSM IT partners with vendors, including software developers and project leads, to design and implement easy-to-use, customer-ready solutions leveraging SaaS, cloud services, and custom development where needed.
Job Responsibilities:- Manage Global Sales & Marketing IT Digital Transformation projects using Scaled Agile in a fast-paced environment ensuring on-time and on-budget delivery
- Collaborate and partner with business and IT in defining, preparing and executing projects and change programs
- Gather and analyze business requirements
- Understand the needs of the business on a strategic and operational level
- Develop overall project plans and approach in collaboration with the business team
- Develop high-level functional design and create business workflows and user flows as needed
- Analyze varying solutions and recommend strategy with an eye on automation, AI/ML, functionality, cost, technology and value as appropriate
- Mitigate risks and address project obstacles as needed
- Drive implementation with the onshore/offshore software development team
- Effectively engage and communicate with project team, management, project stakeholders and business team to share project status and identification/resolution of any project issues
- Conduct IT acceptance testing and coordinate testing with users
- Coordinate project deployment with the release management team
- May be responsible for sourcing, negotiations and managing outside vendors
- Collaborate with the marketing team to develop strategies for optimizing content for improved search results and user engagement.
- Monitor and report on key performance indicators (KPIs) related to search effectiveness, user satisfaction, and impact on lead generation and customer support efficiency.
Qualifications:Required Experience:- BS or MS degree in Project Management, Computer Science or related technical discipline
- 5+ years of experience as a Business Analyst and IT project management, preferably with enterprise search or AI/ML-driven platforms.
- Strong understanding of search technologies, semantic search concepts and AI/ML concepts including GenAI and LLMs.
- Excellent communication with good presentation skills and ability to work with a geographically dispersed, multi-cultural team
- Strong knowledge of software development fundamentals crossing all phases of the software development lifecycle: requirements, analysis, design, prototyping, development, testing, implementation
- Experience using Agile methodologies and familiarity with Agile project management tools (Jira, Service Now)
- Familiarity with user experience (UX) design principals, particularly in sales and marketing applications.
- Excellent analytical and problem-solving skills with a focus on enhancing digital user experiences
Preferred Qualifications:- Experience with natural language processing (NLP) and machine learning concepts applied to search optimization
- Knowledge of semiconductor industry terminology, products, and customer needs
- Understanding of accessibility standards and their application to search interfaces
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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