Description
Software Support Analyst - Direct Hire | Permanent
Location: Cedar Rapids, Iowa !! Onsite in office, 5 days / week
No H1B or F1 sponsorship available. U.S. Citizen, , oronly.
Why Apply?
Total compensation up to $50-55K plus bonus and solid benefits. *** For immediate/ confidential ONSITE IN OFFICE 5 days per week/ CEDAR RAPIDS IOWA consideration, please DM CARRIE DANGER on LinkedIn or send an email to me direct with your resume. My DIRECT email address can be found on my LinkedIn page. ***TOTAL COMP up to $55K Base +Benefits!
We are seeking a Software Support Analyst to join a collaborative service desk team supporting both external clients and internal users. This role is centered on supporting proprietary Windows-based software applications that integrate with paper scanning technology.
Strong technical support or application support background and be comfortable troubleshooting software issues, working directly with end users, and reviewing client data files to identify root causes and determine appropriate resolutions.
Join a tenured team in a hands-on support environment where you play a key role in ensuring a high level of client satisfaction.
What You'll Do
Provide Tier 1 support for proprietary software applications
Troubleshoot and resolve software, system, and end-user issues within a service desk environment
Support clients through remote access tools and direct user interaction
Analyze client data files to identify issues
Assist users with Windows-based software and Microsoft Office applications, especially Excel
Support software tied to paper scanning devices and related business workflows
Document support issues, troubleshooting steps, and resolutions within the ticketing system
Collaborate with service desk team members and escalate issues as appropriate
Support Environment
90% external client support
10% internal user support
Multi-tiered service desk structure with Tier 1, Tier 2, and Tier 3 responsibilities
What We're Looking For
Experience in software support, application support, technical support, or service desk support
Background supporting proprietary software or third-party business applications
Strong technical knowledge of:
Windows operating systems
SQL Server
Microsoft Office, especially Excel
Ability to review and interpret client data files for troubleshooting and issue resolution
Strong communication skills and a customer-service-oriented mindset
Why Join This Team
You will be joining a well-established and collaborative team play a critical role in supporting clients and ensuring successful use of a specialized software platform. This position offers the opportunity to work closely with experienced peers, build technical depth, and contribute in a highly visible support role.
**Software Support Analyst Direct Hire position up to $50-55K BASE PLUS Bonus + SOLID BENEFITS! For immediate / confidential consideration on this Direct Hire IT opportunity, it is best to e-mail resume confidentially to Carrie Danger -My direct email address is on my LinkedIn profile.**
Requirements
At least 1 years of experience in application support, technical support, or a service desk setting.
Hands-on experience supporting business software, whether custom-built platforms or third-party applications.
Solid working knowledge of Windows operating systems and Microsoft Office, especially Excel.
Ability to review data files and use analytical thinking to troubleshoot software-related problems.
Detail-oriented, service-oriented approach to user support.
Experience with document imaging, scanning solutions, or tiered support organizations is a plus.
Technology Doesn't Change the World, People Do.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01520-0013437250
- Posted 8 hours ago
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