Desktop Support Analyst

• Responsible for supervising the day to day operations on the AS/400, SWIFT Alliance, and GIFTS Funds transfer, banking, financial trading, and IT Systems. 
• Supervise Information Systems, Security and Auxiliary services.
• Fixing computers vulnerabilities and patching.
• Analyze incidents reported by users and fixing them.
• Handling Start of the day and End of the day processes.
• Handling end-user’s problems related to phone/turret system and network.
• Coordinates with Madrid (H.O.) to resolve systems issues.
• Troubleshooting and solving systems/desktops performance issues.   

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users and head office staff. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.

Trading Industry expereince is must.