IVA Customer Experience (CX) Designer - Remote

Remote • Posted 10 hours ago • Updated 45 minutes ago

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Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years.

Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.

IVA Customer Experience (CX) Designer

Location: Remote

Contract: 6+ months

Job Description:

Role: Bridge the gap between guest needs and technical execution. You will research and design the conversational flows for both chat and voice, ensuring a premium "resort-style" feel in every interaction.

Experience: 1 3 years designing Google CCAI platforms across both voice and text modalities.

Core Skills:

Expertise in Conversation Design (VUI/CUI) and persona development.

Ability to map complex user journeys for bookings, dining, and hospitality services.

Strong focus on "agentic" flow research-designing how agents should pivot and escalate.

Nice to Have: Familiarity with the UX requirements of Google's next-gen agentic interfaces.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10124954
Position Id: 2026-20454
Posted 10 hours ago

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IVA Customer Experience (CX) Designer - Remote

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Job Details

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Summary

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