Job#: 3020339
Job Description:
Our great client in Denver, CO has an immediate opening for a Technology Support Specialist. This is a 6 month contract to hire opportunity.
Specifically, you will be responsible for:
Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated
Managing proprietary software changes and the introduction of new and highly complex technologies
Full desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.
The resolution of all field computer associated problems
Leveraging a ticketing system to manage workflow
Working occasionally with vendors; tracking service agreements
Maintaining appropriate inventory to get new users up and running in short order
Bring Your Best! What this role needs:
To meet the basic qualifications for this role you must have:
2 years of Level 1 Help Desk experience
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
To be a strong fit for the Technology Success Specialist opportunity, you will have:
An associate's (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience
2+ years of Level 1 and 2 Help Desk experience preferred
Demonstrated success troubleshooting PC related problems in a Windows environment
Strong technical knowledge of computers, networks, systems & the Internet including the ability to:
o Answer basic troubleshooting questions for desktop computers / laptops
o Support and maintain a LAN/Server
o Install system changes
o Provide sign-on maintenance/assistance
o Set-up and maintain networked computers
o Order network office computers and track maintenance agreements
o Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment
o Experience working with vendors preferred
o Ability to travel locally to the corporate and district offices
In addition to your technical skills, success will require the following core competencies and characteristics:
Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision
Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues
Strong written and verbal communication skills
The ability to balance multiple priorities; strong demand management skills
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: apexsan
- Position Id: BHJOB2374_3020339
- Posted 30+ days ago
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