Service Desk/Help Desk (Onsite)

Nashville, TN, US • Posted 16 hours ago • Updated 16 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Active Directory
  • Network
  • call center
  • Troubleshoot

Summary

Client: State of TN/TN DOT
Job ID: 65469
Job Title: Service Desk Personnel
Location: 312 Rosa Parks Avenue, Suite 15 Nashville, Tennessee 37243
Estimated Duration: 04/13/2026 - 04/13/2027
Onsite

Description

  • Work Location: 312 Rosa Parks Avenue Nashville, TN 37243
  • Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting
  • Server Print Queue, and local Queues

Active Directory Management

  • Able to navigate Different OUs
  • Able to look up attributes
  • Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

  • Setting up new phones/Ipads
  • Resetting iTunes accounts
  • Resetting network settings
  • Backup/Restore device data

Video Conferencing

  • Cisco WebEx
  • MS Teams
  • Cisco Presence video solutions

Network troubleshooting

  • Internal vs external
  • VPN
  • LTE
  • Wifi

Application Troubleshooting

  • Account permission
  • Compatibility settings
  • Browser vs installed

Remote support

  • MSRA
  • RDP
  • TEAMs
  • Webex
  • Hardware Deployment

ServiceNow

  • Ticket management
  • Ticket assignment

“Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)”

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91081631
  • Position Id: 6789-22658-
  • Posted 16 hours ago
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