RESPONSIBILITIES:
Kforce is immediately adding a full-time Field Technical Support Representative II in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Moline, IL.
Key Tasks:
* Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks
* Good understanding of the general/technical aspects of the job
* Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment
* Allocates own time efficiently
* Receives general instructions on all work
* Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
* Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
* Provide software service, post- sales or service delivery support for local accounts on standard systems
* Respond to service, product, technical, and Customer- relations questions
REQUIREMENTS:
* Minimum Vocational/diploma/Associate degree (technical field) equivalent with 1-2 years of working experience in related fields, or degree holder with no or less than 1 year relevant working experience
* Thorough knowledge of organization and policies
* Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills
* Ability to build and maintain ongoing relationships with customers, peers and support partners
* Ability to perform while under high-pressure situations
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: kforcecx
- Position Id: ITTVT2171892
- Posted 5 days ago
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