Role Summary
We are seeking a highly skilled Project Manager / Business Analyst (PM/BA) to work onsite at a client office in Florida. This role will serve as the primary liaison between business stakeholders and the delivery team, ensuring strong alignment across business goals, requirements, and project execution.
The ideal candidate will be deeply engaged in the clients day-to-day business operations, quickly build domain expertise, and proactively identify business challenges and improvement opportunities. This position requires strong stakeholder management, business analysis capability, and project coordination skills in a client-facing environment.
Key Responsibilities
Client Engagement & Onsite Ownership
Work onsite at the clients office and act as a trusted representative of the delivery organization.
Build and maintain strong relationships with client stakeholders through consistent communication and collaboration.
Understand the overall functioning of client operations and ensure delivery alignment with business goals and expectations.
Business & Domain Understanding
Develop a strong understanding of the clients business domain, workflows, and strategic objectives.
Gain hands-on knowledge of client applications, systems, and operational processes.
Identify and document operational dependencies, functional responsibilities, and cross-team interactions within the client
organization.
Stakeholder Mapping & Hierarchy
Understand stakeholder roles and responsibilities, including who does what across the client organization.
Identify and document stakeholder hierarchy, influence,
decision-makers, and approval authority.
Support stakeholder alignment by ensuring communication flows effectively across different levels of the client organization.
Problem Identification & Requirement Ownership
Understand and analyze the clients day-to-day business challenges, pain points, and operational bottlenecks.
Engage with stakeholders to uncover potential business problems and identify improvement opportunities.
Translate business needs into clear deliverables such as user stories, functional specifications, process flows, and acceptance criteria.
Participate in solution discussions and ensure proposed solutions align with business objectives.
Project Coordination & Delivery Support
Support planning, execution, and tracking of project milestones and deliverables.
Monitor risks, issues, and dependencies, and provide timely updates to stakeholders and leadership.
Ensure project delivery remains aligned with client expectations, timelines, and quality standards.
Coordinate between internal delivery teams and client stakeholders to ensure successful outcomes.
Required Qualifications
Strong ability to work in a client-facing, onsite environment.
Proven expertise in requirements gathering, stakeholder management, and project coordination.
Ability to quickly learn new business domains and convert complex requirements into actionable deliverables.
Strong documentation and communication skills (BRDs, FRDs, user stories, workflows, meeting notes, etc.).
Excellent interpersonal and collaboration skills, with the ability to work effectively with business and technical teams.
Preferred Skills / Nice to Have
Experience working in Agile/Scrum environments (Jira and Confluence preferred).
Strong understanding of the Software Development Life Cycle (SDLC).
Ability to identify process improvements and recommend solutions proactively.
Prior experience supporting enterprise clients in a fast-paced delivery environment is a plus.
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