Contact center Jobs in Portland, OR

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Genesys Contact center engineer (REMOTE)

HL Solutions LLC

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Remote

Contract

Job Title: Infrastructure Engineer Genesys (REMOTE) Job Description: Reason: Special Project - ACT Avaya to Cisco migration 7 to 10 years of experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email.Advanced Contact Center Call Flows and script design.Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration. Basic knowledge of Avaya and Cisco end point integration.Must have experience in Genesys Voice, Emai
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Posted 11 days ago | Updated 2 days ago

Product Manager + IVR + Contact Center

Apex 2000

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Remote

Contract

Hello This is Prasad from Apex-2000.We have a job position for a Product Manager.The End client is not mentioned Yet.The Implementing Company is Infosys.Contract based job.Remote with occasional travel to client office JD:We are looking for an experienced Product Manager to lead IVR implementation program at a regional US Bank Key Requirements Deep knowledge in IVR and contact center implementationsThe candidate should have a strong background in leading business requirement definition and tr
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Posted 2 days ago

Product Owner- Contact Center

Appic Solutions

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Remote

Full-time

Product Owner- Contact Center **NOT OPEN FOR C2C-ONLY OPEN FOR W2 FULL TIME SEEKERS LOCATION:- REMOTE Ideal Candidate This candidate will have previous Product Owner experience running an agile team with all applicable ceremonies. This person would be working from a product perspective on developing Contact Center tools such as IVR/IVAs and agent desktops. The PO position would be responsible for setting the priorities of what the agile teams will work on in each sprint and ensuring that the
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Posted 4 days ago | Updated 3 days ago

Customer Service Analysts/Contact Center Support - Remote

Empower Professionals

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Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote (The candidates should be located in any of these states: Alaska, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin) Duration: 12+ Months Pay rate: $13.50/hr. W2 without benefits max Note: Remote worker verification pro
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Posted 3 days ago | Updated 3 days ago

Contact Center Software Engineer

INSPYR Solutions

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Remote or Houston, Texas, USA

Contract

Title: Contact Center Software Engineer Location: REMOTE (working CST hours) Duration: Contract to hire Work Requirements: , Holders or Authorized to Work in the U.S. Job Description: We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve
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Posted 22 days ago | Updated 1 hour ago

Senior Delivery Lead / Contact Center / REMOTE

Motion Recruitment Partners, LLC

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Remote or North Chicago, Illinois, USA

Full-time

We have a fully remote opportunity for a driven Senior Delivery Lead to work in our client's Contact Center Solutions Technology team. This team within their BTS Technology enables the rest of their associates in Contact Center Operations carry out its mission in serving their patients. A Delivery Lead is responsible for planning, coordinating, and delivery of defined deliverables as part of a larger program and almost always requires engagement from multiple teams. Key responsibilities include
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Posted 12 days ago | Updated 2 hours ago

Customer Service Analysts/Contact Center Support - Only W2

Empower Professionals

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Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually.Closed workspace (any room that can be closed by a door, office, bedroom, etc.)No shared living spaces unless living aloneIf the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.)Highspeed Internet verification (screenshot of bandwidth, Fi
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Posted 3 days ago | Updated 1 day ago

Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote

ERPMark Inc

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Remote or New York, New York, USA

Third Party, Contract

Role : Product Owner for Acqueon Dialer Location: Remote Contract EST Zone Preferred Product Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center technologies like Twilio. Key Responsibilities: Define and maintain the product vision and roadmap for Acqueon Dialer solutions. Collaborate with stakeholders to align dialing strategies with business objectives. Gat
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Posted 4 days ago

Genesys Routing and Design

VISION INFOTECH INC.

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Pennsylvania, USA

Contract, Third Party

Hi, Hope you're doing well!! Please find the requirement below. If you find yourself comfortable with the requirement please reply back with your updated resume or call me back at Position Genesys Routing and Design Location 100% Remote Duration 6+ Months LinkedIN Client won't be able to sponsor any visa Requirements: 7 years of experience in Information Technology and Application Support. Experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email. Advance
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Posted 2 days ago

Product Owner (Acqueon Dialer)

Rivi Consulting Group

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Remote

Contract

Seeking an experienced and driven Product Owner specializing in Call Center Dialer Management with a deep understanding of Acqueon s platform and its integration with contact center solutions like Twilio. This role will serve as the key liaison between business stakeholders, technical teams, and third-party vendors to optimize outbound and inbound dialing strategies, improve customer engagement, and ensure the seamless operation of the Acqueon suite. The ideal candidate will have a strong backgr
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Posted 4 days ago

Genesys Routing and Design Architect

Hecta Data LLC DBA Vilwaa

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Remote

Contract

Job Title : Genesys Routing and Design Architect Job Type: Contract Location: Remote Duration: :Long Term Start Date: Immediate About US At Vilwaa (, we are focused towards delivering IT services and solutions in Data Engineering, Cloud Infrastructure solutions , Digital Application Development, (IoT) - Internet of Things. We are seeking an experienced Genesys Routing and Design Architect-Remote with deep expertise in Multi-Cloud Landing Zone to lead and deliver end-to-end enterprise transforma
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Posted 2 days ago | Updated 1 day ago

Senior AWS Connect Developer

Sansar Tec

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Remote

Contract

Position: Senior AWS Connect Developer Location: Remote Job Responsibilities Design and develop sophisticated contact center workflows and routing strategies using Amazon Connect Create and implement complex contact flow configurations to optimize customer interaction experiences Develop and integrate custom Lambda functions to extend Amazon Connect capabilities Implement advanced routing logic, including skills-based routing, queue-based routing, and intelligent call distribution Develop and m
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Posted 26 days ago

Acqueon Dialer Product Owner | Contract | Remote

Anagha Techno Soft

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Remote

Contract

Job Title: Acqueon Dialer Product OwnerLocation: Remote (U.S. Based)Duration: Long-Term Contract / Full-Time PermanentType: W2 / C2C / 1099Start Date: ASAPIndustry: HealthCare Job DescriptionWe are seeking a Product Owner Acqueon Dialer to join our team and lead the optimization, integration, and expansion of our contact center dialer technology solutions. This is a remote position with long-term stability and growth opportunities. The ideal candidate will have strong experience in call center e
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Posted 2 days ago

NICE CXone Architect - REMOTE

SecureKloud Technologies Inc

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Remote

Contract

Job Title: NICE CXone ArchitectLocation: Remote USAJob Type: Long-Term ContractJob Summary:We are looking for a highly skilled NICE CXone Architect to lead the design, development, and implementation of cloud-based contact center solutions using NICE CXone. This role involves working closely with stakeholders to deliver scalable, secure, and high-performance solutions tailored to business needs. Key Responsibilities:Architect and design end-to-end solutions using NICE CXone platform. Build and o
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Posted 11 days ago | Updated 11 days ago

Amazon Connect Engineer

Centraprise Corp

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Remote

Full-time

Job Title: Amazon Connect Engineer Location: REMOTE Duration: Fulltime Employment (Permanent) Job Description Must Have Technical/Functional Skills Experienced Amazon Connect professional with at least 7 years of hands-on experience in designing, implementing, and optimizing cloud-based contact center solutions The ideal candidate will have expertise in AWS services, IVR design, call routing, and integration with third-party applications. Amazon Connect Core ExpertiseAmazon Connect Call Flows,
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Posted 9 days ago

Solution Architect - AWS Connect

BABB Technology Services Inc

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Remote

Full-time

Key Responsibilities: Design and maintain complex contact center systems within federal and enterprise environments.Lead cloud migration efforts from legacy on-premise systems to AWS or other cloud contact center platforms.Collaborate with government and enterprise clients to ensure compliance with regulatory and security mandates.Architect scalable, secure solutions leveraging Avaya, Cisco, or Genesys platforms.Design, build, and support APIs, Web Services, and integrations for large-scale depl
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Posted 29 days ago | Updated 29 days ago

Genesys Developer

Interon IT Solutions LLC

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Remote or Chantilly, Virginia, USA

Full-time, Contract

Key Responsibilities: Lead the migration of existing CRM/contact center solutions from KANA (Verint/KANA Enterprise) to Genesys Cloud/Genesys Engage. Analyze current KANA configurations, workflows, and APIs, and design equivalent functionality within Genesys. Develop, configure, and customize Genesys solutions including interaction flows, routing strategies, IVR, and digital channels. Integrate Genesys with CRMs, databases, and third-party applications via REST APIs, web services, or middleware.
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Posted 1 day ago

Network Engineer

Collabera LLC

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Remote or Charlotte, North Carolina, USA

Full-time

Location: Kennesaw, GA; Richmond, VA; Charlotte, NC Position: Network Engineer Duration: 12 months Job Description: MUST HAVES 10+ years of in-depth knowledge of carrier/transport and SIP access technologies Specifically within the telecommunication industry Cloud Contact Center experience SIP experience SBC (session border controls) Ribbon Must be highly motivated and a self-directed individual Ability to work with technical teams and business teams Go-getter Project management skills PLUSSES
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Posted 8 days ago | Updated 1 day ago

Production Support Engineer - Azure

Aquinas Consulting

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Remote

Full-time

Client is unable to sponsor the visa at this point of time or in the future so would require candidates who are authorized to work in the US without sponsorhip anytime now or in the future. Skills: Technical degree in computer science, computer engineering, or a related technical field Minimum 5 years of experience supporting software applications utilized in a contact center environment. Experience in a Microsoft Azure cloud environment Experience in C#. Experience working in both Agile and W
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Posted 2 days ago

CRM lead with Oracle Service Cloud

Info Way Solutions

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Remote or Santa Clara, California, USA

Contract

Duration - 6+ months Skills - CRM lead with Oracle Service Cloud Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectatio
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Posted 23 days ago