Responsibilities: 1. Respond to customer inquiries via phone, email, or chat regarding utility services, including billing, service interruptions, and account inquiries. 2. Provide accurate and timely information to customers regarding utility policies, procedures, and service offerings. 3. Assist customers with setting up new utility accounts, transferring services, and processing payments. 4. Address customer concerns and complaints with professionalism and empathy, striving to resolve issues
Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides ever
We are currently seeking a Sr. Customer Service Representative (CSR) for a long term contracting position located in San Antonio, TX. This is 100% onsite (no remote work). Candidates will work an alternating schedule between 7:45AM 4:45PM and 9:00AM 6:00PM EST. This role will require candidates to assist customers verbally when accepting phone calls and through written responses via online banking messages. These inquiries and requests range from simple to complex in nature and encompass a wide
Position: Credit Investigator Location: Plano, TX Duration: 6 Months With possible extension/conversion Work Type: Hyrid Hybrid Work Schedule: Central Required to be in office - Wednesday only. Requirements: Must Haves: Excellent written and communication skills Phone based experience (inbound/outbound calls) PC literate with good typing skills (25-30 WPM) Minimum education level of a high school graduate The expectation is that these people will be available to work on 5 days a week with two of