Genesys jobs in Texas

Remote or Hybrid

•

Today

<>Position Overview We are seeking an experienced Program Manager to lead a large-scale Genesys Cloud migration initiative across multiple contact centers. This role requires a strategic thinker with deep expertise in contact center technologies, risk management, and disaster recovery planning. The ideal candidate will have a proven track record of managing complex migrations and ensuring seamless transitions with minimal business disruption. <>Key Responsibilities Lead end-to-end Genesys Clou

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Contract

$80 - $100 per hour

Remote - Genesys Cloud Engineer - Long Beach, CA 90802 (Remote)

Remote or Long Beach, California

•

2d ago

Request ID: 116087-1 Job Description: Job Title: Genesys Cloud Engineer Work Location & Reporting Address: Long Beach, CA 90802 Is there a possibility of remote work? Yes Contract duration: 11 months Detailed Job Description: Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels. Experience in working on Data action and Integration on Genesys Cloud Experience in working on integrating any of CRM tool like salesforce on to Genesy

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Contract

Software engineer-Genesys Developer

Remote or Charlotte, North Carolina

•

Today

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Genesys Developer for one of its clients!! Candidates should be willing to work on our W2 ONLY. Job Title: Genesys Developer (Cloud Platform and Contact center ops) Location: Remote EST/CST only. Duration: 12 months Role Type: W2 contract (NO C2C, No 1099) Top Skills: Extensive experience with Genesys cloud platform and contact center operations 5+ years of software development experience S

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Contract

USD0 - USD0

ServiceNow Agentic AI / Virtual Agent (VA) Architect

Remote

•

Yesterday

Role: ServiceNow Agentic AI / Virtual Agent (VA) Architect Duration: 6+ Months Location: Remote Role Overview The ServiceNow Virtual Agent & Agentic AI Architect is responsible for designing, implementing, and optimizing conversational AI and Agentic AI capabilities within the ServiceNow platform. This role combines deep ServiceNow architecture expertise with advanced knowledge of Virtual Agent (VA), Now Assist, and AI-driven workflows to deliver intelligent, scalable solutions that enhance use

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Contract, Third Party

Depends on Experience

Lead Solutions Architect- Genesys Conversational AI

Remote

•

Today

Become a part of our caring community and help us put health first The Lead Solutions Architect works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals. The Lead Solutions Architect works on problems of diverse scope and complexity ranging from moderate to substantial. Job Description The Lead Solution Architect is responsible for Architecture design, planning, Cloud migration and performance of several platforms that

Full-time

USD 142,300.00 - 195,700.00 per year

Director, IT (Telecom / Genesys Cloud) - REMOTE

Remote or Long Beach, California

•

Today

Job Description Job Description Job Summary The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for

Full-time

Senior Chatbot/Voice Enablement Developer

Remote

•

5d ago

Position: Senior Chatbot/Voice Enablement Developer Location: Remote Duration: 6+ Months Job Description: What success looks like in this role: Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams).Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses.Integrate conversational systems with Unisys platforms

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Contract

$70 - $80

Senior Chatbot/Voice Enablement Developer

Remote

•

Yesterday

Job Title: Senior Chatbot/Voice Enablement Developer [On W2 ] Location: Remote Duration: 6+ months contract Must work EST time zone hours Requirements: 5+ years experience in software engineering with 3+ years in conversational AI (chat and voice). Expertise in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector DB s and whisper/voice models and familiarity with WebRTC services Strong backend development skills (Python,C# , REST APIs). Knowledge of cloud platforms (Azure pre

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Contract

$60+

Conversational AI Engineer Chatbot & Voice Solutions Azure

Remote or Hybrid in Harrisburg, Pennsylvania

•

Today

Job Tile - Conversational AI Engineer (Chatbot & Voice Solutions) Azure Job Location Type Remote Location Remote Job type 6-month contract with potential for contract-to-hire Shift Schedule 1st shift Number of Openings - 2 Job Description: About the Role We are seeking a highly skilled Conversational AI Engineer to design, build, and optimize enterprise-grade chatbot and voice solutions. This role focuses on leveraging Microsoft Azure AI technologies to deliver secure, scalable, and intellig

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Contract

$90/hr

Senior Chatbot/Voice Enablement Developer

Remote

•

Today

Position: Senior Chatbot/Voice Enablement Developer Location: Remote, Pennsylvania Duration: Contract- 6 months with possibility of extending contract Job ID: 173080 Full Time W2 with benefits Job Overview: We are seeking a highly skilled Senior Chatbot/Voice Enablement Developer to design and develop enterprise-grade chatbot and voice solutions. The ideal candidate will have expertise in Azure Bot Service, Power Virtual Agents, and integrations with platforms such as Genesys, Twilio, and M

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Full-time

USD 70.00 - 75.00 per hour

Principal Emerging Technology Engineer

Remote or Kentucky

•

Today

Become a part of our caring community and help us put health first The Principal Solution Engineer of Omni-Channel Solutions will lead strategic initiatives to deliver seamless customer experiences across digital and contact center platforms, serving as the IT owner. This role demands deep expertise in contact center technologies, cloud-based solutions, and AI-driven conversational platforms, combined with strong delivery experience in Chat solution using Genesys and Google. The ideal candidate

Full-time

USD 156,600.00 - 215,400.00 per year

Salesforce Field Service Management & Scheduling - Solution Lead - FSM

Remote

•

Today

Description & Requirements Maximus is a leading provider of government services, committed to transforming public sector operations through innovative technology solutions. As part of our Salesforce Practice, you'll work on impactful projects that improve lives and modernize service delivery. Maximus is seeking a seasoned Salesforce Field Service Management (FSM) and Scheduling Consultant to serve as a Solution Lead across multiple public sector implementations. This role will drive solution ar

Full-time

USD 135,000.00 per year

Sr. Call Center Product Manager

San Antonio, Texas

•

Today

Job#: 3010499 Job Description: ** If you are qualified and interested in applying for this role, please email your resume to Nicole Rosipal at ** Job Title: Sr. Call Center Product Manager Contract term: 12 months - potential to extend or convert Location: San Antonio, TX (preferred), Phoenix, AZ, or Colorado Springs, CO On site expectation: 4 days on site, 1 day remote Rate: up to $95/hr. Job Summary: Our client is seeking a seasoned Senior Product Manager to lead initiatives within their

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Full-time

USD 95.00 per hour

Telecom Senior Software Engineer

Remote

•

Today

Telecom Senior Software Engineer will design, build, and maintain software and systems for communication networks, focusing on coding, testing, integrating, and optimizing network performance, security, and user experience, working with API's, protocols, hardware, and cross-functional teams to ensure reliable, efficient data exchange. Key responsibilities include developing applications, automating tasks, troubleshooting, and documenting specifications for complex systems. Key Responsibilities

Full-time

USD 77,785.00 - 124,455.00 per year

Service CCaaS Technology Delivery Manager (CMT)

Remote or Arlington, Virginia

•

Today

We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services

Full-time

USD 94,400.00 per year

Service CCaaS Technology Delivery Manager (H&PS)

Remote or Arlington, Virginia

•

Today

Full-time

USD 94,400.00 per year

QA/Test Engineer (Cyara IVR Test Automation)

Dallas, Texas

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21d ago

Job Description QA/Test Engineer (Cyara IVR Test Automation) Location: Dallas, TX or St. Louis, MO only Only w2 or 1099 (Onsite No Remote) Clinet: Health care Duration: Long-term contract Overview We are seeking highly skilled QA/Test Engineers with strong experience in Cyara IVR test automation to support large-scale enterprise contact-center and telephony testing initiatives. The ideal candidates will have hands-on experience designing, scripting, and executing IVR/Telephony test cases using

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Contract

$40 - $60

Sierra AI Developer

Remote

•

5d ago

100% Remote Sierra AI Developer Location Open Any Location -Remote Experience 2 5 years overall experience Minimum 2 3 years of hands-on experience with the Sierra AI platform Role Summary We are seeking a skilled Sierra AI Developer with practical experience building, integrating, and enhancing solutions on the Sierra AI platform. The ideal candidate will have worked on real-world implementations involving conversational AI, CRM integrations, and cloud-based architectures. Key Responsibilities

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Contract, Third Party

$60 - $70

Dynamics 365 Customer Engagement (D365 CE) Functional Consultant

Remote or Hybrid in Harrisburg, Pennsylvania

•

6d ago

For one of our ongoing project, we are looking for a Dynamics 365 Customer Engagement Functional Consultant to lead end-to-end solution design, configuration, and rollout of D365 CE workloads (Customer Service, Sales, Field Service, and Contact Center/CCaaS). You ll work closely with business stakeholders to translate customer service and engagement processes into scalable, AI-enabled solutions using Dynamics 365, Power Platform, and Copilot. Key Responsibilities Lead discovery workshops with bu

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Contract, Third Party

Depends on Experience

Dynamics 365 Customer Engagement (D365 CE) Functional Consultant

Remote or Hybrid in Harrisburg, Pennsylvania

•

6d ago

For one of our ongoing project, we are looking for a senior Technical Consultant with deep experience across Dynamics 365 Customer Engagement, Power Platform, and modern CCaaS / omnichannel solutions. This role focuses on building secure, scalable extensions and AI-powered experiences using Copilot Studio, Power Automate, plugins, and integrations to telephony/contact center platforms. Youll partner with functional consultants and architects to translate solution designs into high-quality techni

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Contract, Third Party

Depends on Experience

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Genesys jobs in Texas, USA