Genesys jobs in Texas

Remote

•

Today

Title:Genesys Connect Architect Location:Remote Term:Contract Top 3 skills required for this role: 1. Genesys Connect 2. Pure Connect 3. Strong background in Payer Domain - Design and implement scalable technology solutions using Genesys Connect/Pure Connect to enhance operational efficiency and customer satisfaction. - Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications. - Provide technical guidance and support to devel

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Contract, Third Party

Depends on Experience

Fulltime roles: Business Systems Analyst (with Contact Center integration/Genesys/Telephony Platforms)

Dallas, Texas

•

9d ago

Business Systems Analyst (with contact center integration ) Dallas, TX Fulltime with Photon 2 Positions Bachelor s degree required; technology-related field preferred5+ years of project delivery experience in a systems or business analyst role3+ years working on agile teams delivering value in digital products (Agile/Scrum experience preferred) Experience with Contact Center Integration projects Familiarity with Genesys or similar telephony platformsBroad application/technology knowledge (e.g.,

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Full-time

Depends on Experience

Genesys Cloud Architect

Remote

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8d ago

Serve as the primary expert on Genesys Cloud functionality, configuration limits, and best practices across: o Workforce Management (WFM): Forecasting, scheduling, adherence monitoring, and intra-day/real-time adjustments o Interactive Voice Response (IVR): Call flow design, routing logic, and self-service enhancements/optimizations o Genesys Bots: Configuration, training, and performance tuning of AI-driven virtual agents o Auto Quality: Configuration, deployment, and refinement of automated in

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Contract, Third Party

Depends on Experience

Program Manager/Technology Architect

Remote

•

Today

100% REMOTE ROLE Must Have - Genesys Connect, Pure Connect, Payer Domain Program Manager/Technology Architect Remote Role 12+ Months Contract Position Type-C2C/W2 Exp Level- 18 Years Req Skills- Genesys Connect, Pure Connect, Payer Domain, DevOps, APIGEE Edge, Apigee, Docker Container, APIGEE Hybrid, APIGEE OPDK, APIGEE X, Firewall, SAML, JavaScript, PHP Top 3 skills required for this role: Genesys ConnectPure ConnectStrong background in Payer Domain Job Description Design and implement scalabl

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Contract, Third Party

Depends on Experience

CRM Technical Lead Oracle & Genesys Cloud

Remote

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30+d ago

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on systems knowledge, technical integration, and business process alignment across customer service and support environments. Job expectation: * Lead onsite CRM initiatives involving Oracle Service Cloud configuration,

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Third Party, Contract

$60 - $70

Business System Analyst (Genesys or Contact center)

Dallas, Texas

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9d ago

Who are we? For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check ;/p>Business System Analyst Skills: Contact center, Genesys or telephony platforms The Expertise You Have Bachelor s degree required; technology-related field preferred 5+ years of project delivery experience

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Full-time

Depends on Experience

Senior Product Analyst

Austin, Texas

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11d ago

Title: Senior Product Analyst Location: Austin, TX Job Description: Analytical Expertise: Excellent SQL skills (Snowflake preferred) and experience in data visualization tools (Tableau preferred)Experimentation & Measurement: Knowledge of A/B testing, causal inference, and performance benchmarking.Product & Process Understanding: Familiarity with contact-center workflows, CRM/ticketing tools (Salesforce, Genesys, etc.), and LLM-driven automation systems.Statistical & ML Awareness: Understanding

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Contract, Third Party

Depends on Experience

Systems Analyst- Unified Communications Admin.

Remote

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30+d ago

Position: Systems Analyst - Unified Communications Admin Department: Enterprise Applications Reports to: Systems Analyst Team Lead FLSA: Exempt Grade: IT 600 SUMMARY The Systems Analyst Unified Communications Admin is responsible for the configuration, ongoing support, and enhancement of the Genesys Cloud CX platform and integrated business applications, including TTEC Smart Apps. This position works in close partnership with Product Management to drive platform improvements, integrations, a

Full-time

$80,000+

Sr Contact Center Support Engineer

Arlington, Texas

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Today

Title: Sr Contact Center Support Engineer Location: Arlington, TX (Hybrid Mondays & Tuesdays) Duration: 6 Month Contract to Hire Work Requirements: , Holders or Authorized to Work in the U.S. Key Responsibilities Provide ongoing support and general maintenance of the Genesys Cloud platform. Operate within a SAFE Agile environment to ensure efficient and scalable delivery. Collaborate with stakeholders to document business and technical requirements. Define and validate acceptance criteria f

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Contract

BASED ON EXPERIENCE

System Analyst

Westlake, Texas

•

Yesterday

IVR (Telephony Experience) is mandatory for this role Bachelor degree required technologyrelated field preferred 5+ years of project delivery experience in a systems or business analyst role 3+ years working on agile teams delivering value in digital products (Agile/Scrum experience preferred) Exerience with systems development methodologies and formal documentation processesProven track record of delivering in a fastpaced, evolving environment Experience with project management in a technology/

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Contract, Third Party

$60 - $65

Senior Epic Patient Experience Analyst

Remote

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16d ago

Job Taxonomy: Associate Applications Analyst Duration: 12-Month Contract (Contract-to-Hire Potential) Locations: Preferred Offices: Oakland, CA | San Francisco, CA | Sacramento, CA | Alpharetta, GA | Harrisburg, PARemote: Allowed (must travel to Oakland once per month for 2 3 days)About the Role We are seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. The successful candidate will drive operational exce

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Contract

$60,000 - $100,000

Amazon connect with Genesys or Avaya

Remote

•

Today

Over 10 Years of experience as AWS Architect. Good Experience in AWS Connect. Good Experience in AWS ,AWS Connect, AWS services (such as Lambda, S3, CloudWatch). Good experience in Pyrthon,Java Script. Good experience in Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco. Good Communication skills. Thanks and Regards, Aju Shakti Group IncPhone: Email: Fax:

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Contract

Depends on Experience

Telephony QA | Genesys Cloud IVR

Remote or New Jersey

•

Today

Title: Telephony QA | Genesys Cloud IVR Location: Hybrid [Charlotte, NC or Detroit, MI] Duration: 1 Year contract This requisition requires the candidate to complete a coding assignment. Top 3 Hard Skills: Python, Mobile testing (e.g. Appium) IVR systems Telephony QA | Genesys Cloud IVR Responsibilities Help create a culture that motivates teams to ensure zero defects into production. Work across teams to understand enterprise quality requirements and ensure adoption of core processes and

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Contract, Third Party

$DOE

Genesys Composer Routing Developer

Remote

•

Today

Our client, a global software company, is looking to hire 3 Genesys Composer Routing Developer for a 3-6 month contract. The consultants will be working remotely supporting routing and another for Engage eservices/ digital. Required Skills: Minimum seven years voice/routing experience (Genesys Composer experience) Experience using Genesys composer to create and maintain complex routing strategies Strong leadership and organizational skills Excellent communication and presentation skills with s

Contract

Unified Communications Engineer Five9 Specialist-Remote

Remote

•

Today

Unified Communications Engineer Five9 Specialist-RemoteIntroduction:We are seeking a talented Unified Communications Engineer Five9 Specialist to join our remote team. The ideal candidate will have extensive experience in enterprise UC support, with a focus on Five9 CCaaS. You will play a crucial role in maintaining and optimizing our communication systems to ensure seamless operations. Responsibilities:Manage and support the implementation of Unified Communications systems, with a focus on Five

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Contract

Depends on Experience

Genesys Cloud Engineer

Remote

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29d ago

Genesys Cloud EngineerJob Overview: The Genesys Cloud Engineer is a critical technical role responsible for delivering Genesys Cloud implementation services, value add customizations, and providing exceptional customer support. This position focuses on the configuration, integration, and ongoing support of Genesys Cloud solutions. The ideal candidate will have a strong technical background, excellent problem-solving skills, experience in Genesys integration and customization, and a customer-cent

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Full-time

80,000 - 100,000

Genesys Cloud Architect SME

Remote

•

Today

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Genesys Cloud AI, Interactive Voice Response (IVR), Workforce Management (WFM) Certifications: None Experience: 3 + years of related experience ship Required: No Job Description: Seize your opportunity to make a personal impact as a Genesys Cloud Architect Subj

Full-time

USD 94,676.00 - 128,092.00 per year

Sr Consultant, Software Engineer | Genesys Cloud

Remote or Columbus, Ohio

•

Today

If you're passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide's Information Technology team could be the place for you! At Nationwide , "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This role does not qualify for employer-sponsored work authorization.

Full-time

USD 134,000.00 - 259,000.00 per year

Genesys Cloud Data Analyst

Remote

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6d ago

Position Summary: The Genesys Cloud Data Analyst is responsible for serving as the leading change agent for the development and implementation of process improvement initiatives throughout the division. Drives process improvement initiatives that create long-term cost savings and efficiencies with the strongest return on investment (ROI). Essential Functions and Job Responsibilities: Effectively communicates, motivates, and creates accountability with divisional leadership and shared service.

Full-time

System Analyst (IVR - Telephony Exp)

Westlake, Texas

•

Yesterday

Bachelor degree required technologyrelated field preferred 5+ years of project delivery experience in a systems or business analyst role 3+ years working on agile teams delivering value in digital products (Agile/Scrum experience preferred) Exerience with systems development methodologies and formal documentation processesProven track record of delivering in a fastpaced, evolving environment Experience with project management in a technology/software development organization Experience crafting

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Third Party, Contract

$50 - $60

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Genesys jobs in Texas, USA